Allyson DePuy
Winter Springs,United States
Summary
Account Manager and Quality Control Specialist with years of experience excelling in strategic account management and personalized service. Adept at analyzing market trends and optimizing operational processes to enhance client retention and satisfaction. Demonstrates strong problem-solving skills and a commitment to driving growth and innovation within client portfolios.
Overview
7
7
years of professional experience
Work History
Account Manager
Direct One Inc
01.2022 - 11.2023
- Managed client portfolios, boosting client retention and satisfaction through tailored solutions
- Analyzed market trends to identify growth opportunities, driving strategic initiatives
- Ensured seamless project execution and client success
- Boosted client retention by 20% through strategic account management and personalized service
- Monitored and optimized operational processes to ensure peak efficiency
Quality Control Specialist
Direct One Inc
09.2021 - 01.2022
- Collaborated with cross-functional teams to address quality issues, improving overall efficiency
- Conducted thorough quality assessments to ensure adherence to industry standards
- Managed large sheets of data
- Led quality improvement initiatives, setting new benchmarks for product excellence
Hospitality Trainer
Buffalo Wild Wings
01.2018 - 08.2021
- Enhanced training protocols, boosting customer satisfaction by 60% at Buffalo Wild Wings
- Guided team through peak times, maintaining high service standards
- Trained new hires in customer service, improving team efficiency and guest satisfaction
- Monitored staff progress, providing feedback to enhance service quality and operational standards
Server
Huey Magoos
04.2017 - 01.2018
- Collaborated with kitchen staff to address and resolve any order discrepancies promptly
- Enhanced service quality by implementing effective communication strategies
- Ensured accuracy in orders by adopting meticulous verification methods
- Fostered team synergy by coordinating smoothly with kitchen and front-end staff
Education
Associate of Arts -
Seminole State College of Florida
Sanford, FL08.2018
Skills
- Attention to Detail
- Adaptability
- Customer Service
- Communication
- Conflict Resolution
- Multitasking
Timeline
Account Manager
Direct One Inc
01.2022 - 11.2023
Quality Control Specialist
Direct One Inc
09.2021 - 01.2022
Hospitality Trainer
Buffalo Wild Wings
01.2018 - 08.2021
Server
Huey Magoos
04.2017 - 01.2018
Associate of Arts -
Seminole State College of Florida