Administer complex health and welfare benefit programs available for 59,000+ employees, including specialized reimbursement programs supporting gender-affirming care, fertility services, and adoption/surrogacy.
Serve as a liaison between employees, healthcare providers, insurance carriers, and vendors to resolve claims issues, benefit appeals, and reimbursement inquiries.
Analyze and interpret benefit plans, Summary Plan Descriptions (SPDs), and program policies to ensure compliant and consistent administration of benefits.
Advise leadership on complex benefit plan decisions and reimbursement eligibility, ensuring informed decision-making.
Coordinate with legal and insurance carriers to review and update Summary Plan Descriptions (SPDs) and benefit documentation, ensuring compliance and clarity for employees.
Develop and maintain employee-facing resources, FAQs, website content, and program communications to enhance participant understanding of benefit programs.
Oversee four separate inboxes; personal, Pathways to Parenthood, Pathways to Transition, and Total Rewards.
Handle sensitive and confidential employee health information to ensure compliance with company policies and benefit plan requirements.
Benefits Coordinator
Rea & Associates
Independence, OH
01.2021 - 05.2022
Serve as the primary benefits contact for up to 430 employees, supporting benefits inquiries, enrollments, and new benefit implementations.
Led implementation of outsourced leave administration and concierge benefit programs with third-party vendors, improving service delivery for employees.
Streamlined open enrollment process to enhance user experience and facilitate smoother employee participation.
Coordinated and hosted 2021 open enrollment roadshow with benefit vendors, increasing employee engagement and awareness of available options.
Configure life events and open enrollment in UKG, enabling employees to enroll in or update benefit elections.
Reconcile benefit carrier invoices by reformatting and allocating premiums and claims payments by profit center.
Processed and mailed full 1095-C forms for employee tax compliance.
Benefits Administrator
Squire Patton Boggs, LLC
Cleveland, OH
06.2019 - 05.2022
Supported benefits administration for 2,000+ employees and partners across multiple healthcare and welfare benefit programs, helping ensure consistent plan administrations and employee support.
Ensured benefit enrollment accuracy through preparation and maintenance of eligibility files for health and welfare benefit programs.
Contributed to successful open enrollment by utilizing Ultipro/UKG system setup and resolving benefit enrollment inquiries.
Process timely and accurate HSA funding by coordinating bi-weekly and semi-monthly contribution files and with two banking partners.
Reviewed and processed 25-30 monthly vendor billing and self-billing requests to ensure timely payment and accuracy.
Faced employment gap due to furlough during the COVID-19 pandemic.
Benefits Coordinator
Saber Healthcare Group
Bedford Heights, OH
03.2017 - 06.2019
Administered benefits enrollments, employee communications, and life event changes for over 15,000 employees, ensuring accurate coverage and timely updates.
Conducted monthly benefit enrollment audits that identified approximately $40,000 in monthly premiums erroneously paid for ineligible employees.
Developed tracking system for employees on Leave of Absence, collaborating with 100+ facilities to streamline status updates and maintain compliance.
HR Account Manager
Group Management Services
07.2015 - 10.2016
Evaluated client HR practices, recommending process improvements that aligned with each organization’s industry and business needs to enhance effectiveness.
Developed HR deliverables for clients, including handbooks, job descriptions, and compliance updates, ensuring alignment with federal, state, and local regulations.
Served as primary contact for client organizations across multiple industries regarding payroll, benefits, and risk management matters, ensuring tailored support.
Benefits Administrator
Associated Materials LLC
Cuyahoga Falls, OH
02.2014 - 07.2015
Tracked and administered FMLA claims and COBRA payments for 200 supply centers and corporate location.
Supported benefits team with HR and benefits data entry; implemented new online enrollment platform for 2,100 employees.
Planned Wellness Committee events, including biometric screenings, fundraising initiatives, and flu shot clinics to promote employee health.
Education
Bachelor of Business Administration - Human Resources Management
University of Akron
Akron, OH
05-2013
Skills
Benefits Administration
Open enrollment management
Employee benefits
Leave Administration
Claims Resolution
Vendor Management
Compliance Support
HRIS/UKG
COBRA
FMLA
HSA Administration
Employee Communications
Timeline
Sr. Benefits Associate
Ernst & Young LLP
12.2022 - Current
Benefits Coordinator
Rea & Associates
01.2021 - 05.2022
Benefits Administrator
Squire Patton Boggs, LLC
06.2019 - 05.2022
Benefits Coordinator
Saber Healthcare Group
03.2017 - 06.2019
HR Account Manager
Group Management Services
07.2015 - 10.2016
Benefits Administrator
Associated Materials LLC
02.2014 - 07.2015
Bachelor of Business Administration - Human Resources Management