Laura Gasho
Jefferson City,MO
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Employee Benefits Specialist
MBA
Jefferson City, MO
04.2024 - Current
- Assisted employees with questions regarding their benefits coverage.
- Advised human resources staff on proper procedures for handling various types of employee benefit inquiries or requests.
- Maintained accurate records of employee participation in various benefit plans including Cafeteria plans.
- Resolved customer complaints concerning benefits issues in an efficient manner.
- Coordinated open enrollment periods for employees to make changes to their benefits coverage.
- Managed the enrollment process for new hires and existing employees into benefit plans.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
Sales Assistant
Spetner Associates
St. Louis, MO
08.2004 - 03.2006
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Provided quotes on various types of insurance policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
Customer Service Rep-Call Center
Great West Life
St. Louis, MO
01.2001 - 08.2004
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained high levels of professionalism while interacting with customers via phone.
Skills
- Benefits Explanation
- Benefits Administration
- ACA standards knowledge
- Employee Relations
- Open enrollment
- Benefits interpretation
- Conflict resolution techniques
- Goal-Oriented
- Claims Handling
- Customer Billing
- HIPAA Compliance
- Interpersonal Skills
- Active Listening
- Insurance Eligibility
- Claims Information Gathering
- Adaptability and Flexibility
Certification
- Missouri Health and Life Broker License
Timeline
Sr. Employee Benefits Specialist
MBA
04.2024 - Current
Sales Assistant
Spetner Associates
08.2004 - 03.2006
Customer Service Rep-Call Center
Great West Life
01.2001 - 08.2004
- Missouri Health and Life Broker License