Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooklyn Porter

Richardson,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Employee Benefits Specialist

Globe Life
Dallas, TX
07.2024 - Current
  • Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
  • Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
  • Participated in benefits renewal process, analyzing proposals and making recommendations.

Customer Service Representative

SWC group
Carrollton, TX
01.2021 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Data Entry Clerk

G2 Secure Staff
Irving, TX
01.2020 - 12.2021
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Made sure that all the information referring to the cargo, location, weight, height, and flight was updated.

Placer

Kraft Heinz
Garland, TX
07.2018 - 10.2019
  • Set up and operated various types of placer machines to produce quality products.
  • Adjusted machine settings to optimize production efficiency.

Education

High School Diploma -

Naaman Forest High School
Garland, TX
06-2018

Skills

  • Strategic planning abilities
  • Financial Acumen
  • Cross-functional coordination
  • Conflict resolution techniques
  • HRIS proficiency
  • Project management experience
  • Benefits Explanation
  • Verbal and written communication

Certification

  • Permanent Life and Health Insurance

Timeline

Employee Benefits Specialist

Globe Life
07.2024 - Current

Customer Service Representative

SWC group
01.2021 - 12.2023

Data Entry Clerk

G2 Secure Staff
01.2020 - 12.2021

Placer

Kraft Heinz
07.2018 - 10.2019

High School Diploma -

Naaman Forest High School

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Brooklyn Porter