Rochelle Sanders
Quitman,USA
Summary
Employee benefits professional with strong track record in benefits administration and regulatory compliance. Energetic individual with outstanding interpersonal, analytical and critical thinking skills. Poised to build valuable experience and ready to contribute to team success with administrative and project management support. Motivational leader and organizational problem-solver known for effective communication with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly collaborative and adaptable, consistently contributing to team success and organizational goals.
Overview
12
12
years of professional experience
Work History
Employee Benefits Specialist
Globe Life
08.2025 - Current
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Assisted in onboarding processes, facilitating benefits enrollment for new hires efficiently.
- Coordinated communication between employees and insurance providers to resolve inquiries promptly.
- Developed training materials for staff on benefits offerings, enhancing understanding and utilization.
Phlebotomy Coordinator
SGMC
10.2022 - 04.2024
- Coordinated phlebotomy services, ensuring compliance with safety and regulatory standards.
- Trained and mentored new phlebotomists on procedures and best practices.
- Implemented process improvements to enhance specimen collection efficiency and accuracy.
- Managed inventory of blood collection supplies, optimizing stock levels for operations.
- Conducted quality assurance audits on phlebotomy practices, ensuring adherence to protocols.
- Collaborated with healthcare teams to streamline patient scheduling and reduce wait times.
- Developed training materials to support ongoing education of staff in phlebotomy techniques.
- Managed daily operations of the phlebotomy department, ensuring smooth workflow and timely completion of tasks.
- Interviewed and hired phlebotomists for SGMC company.
- Checked team member work on daily basis and coached on ways to improve performance.
- Served as liaison between patients, physicians, nurses, laboratory personnel, and other stakeholders within the healthcare system to ensure seamless communication regarding patient care needs.
Internship Student
Barnes Healthcare Services
06.2022 - 07.2022
- Shadowed staff and learned advanced work.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Developed understanding of policies, procedures and processes.
- Supported day-to-day operations, assisting teammates with various tasks.
- Participated in company and department meetings.
- Built professional working relationships with peers and supervisors.
- Learned tenets of professional office behavior and thoughtful collaboration.
- Worked with teams to support goals and build experience.
- Worked well in team environment as well as independently.
Internship Student
Madison County Memorial Hospital
05.2022 - 06.2022
- Worked well in team environment as well as independently.
- Worked with teams to support goals and build experience.
- Learned tenets of professional office behavior and thoughtful collaboration.
Customer Service Manager
Wal-Mart Supercenter
01.2016 - 03.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Audited customer account information to identify issues and develop solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Troubleshot shortages and overages to support quality control efforts.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Lead team engagement to assist cross-functional departments and achieve goals.
Cashier
Kmart, Sears Holding
03.2015 - 01.2016
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Processed payments promptly for customers to exceed productivity standards.
Salesperson
Waffle House Restaurant
01.2014 - 03.2015
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Developed key customer relationships to increase sales.
- Improved customer service feedback scores through outstanding service.
- Developed eye for detail and suggested accessories to complement purchase.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Education
Associate of Science - Health Information Technology
Wiregrass Georgia Technical College
Valdosta, GA07.2022
Business Administration
Moultrie Technical College
Moultrie, GA05.2012
Some College (No Degree) - Medical Front Office Assistant
Moultrie Technical College
Moultrie, GA12.2011
Medical Billing Clerk
Moultrie Technical College
Moultrie, GA12.2011
High School Diploma - undefined
Tift County High School
Tifton, GA05.2009
No Degree - Phlebotomy
Wiregrass Georgia Technical College
Valdosta, GA12-2022
Skills
- Performance Evaluations
- Leading Team Meetings
- Handling Escalations
- Issue Resolution
- Decision Making
- Policy Enforcement
- Workflow Management
- Time Management
- Work Prioritization
- Account Authorizations
- Delegating Work
- Verbal and Written Communication
- Work Planning and Prioritization
- Training and Development
- Administration and Reporting
- Technical Proficiency
- Microsoft Office Suite
- Self-Motivated
- Teamwork and Collaboration
- Flexible Schedule
- Attention to Detail
- Highly Adaptable
- Billing and Coding
- Dependable and Reliable
- Multitasking and Organization
- Telephone Etiquette
- Errand Running
- Clerical Support
- Critical Thinker
- Interpersonal and Social Skills
- Creative and Resourceful
- Quality Control
- Office and Administrative Support
- Data Modeling
- Correspondence Writing
- Report Writing
- Computer Skills
- Strong Academic Record
- Continuous learning mindset
- Conflict resolution techniques
- Employee relations management
- Strategic planning
Timeline
Employee Benefits Specialist
Globe Life
08.2025 - Current
Phlebotomy Coordinator
SGMC
10.2022 - 04.2024
Internship Student
Barnes Healthcare Services
06.2022 - 07.2022
Internship Student
Madison County Memorial Hospital
05.2022 - 06.2022
Customer Service Manager
Wal-Mart Supercenter
01.2016 - 03.2020
Cashier
Kmart, Sears Holding
03.2015 - 01.2016
Salesperson
Waffle House Restaurant
01.2014 - 03.2015
Business Administration
Moultrie Technical College
Some College (No Degree) - Medical Front Office Assistant
Moultrie Technical College
Medical Billing Clerk
Moultrie Technical College
High School Diploma - undefined
Tift County High School
Associate of Science - Health Information Technology
Wiregrass Georgia Technical College
No Degree - Phlebotomy
Wiregrass Georgia Technical College
Additional Information
- Novice experience in 3M Encoder
- Novice experience in Nuance Clintegrity
- Novice experience in Find-A-Code
- Novice experience in Meditech
- Novice experience DrChrono
- Novice experience in EDCO Solcom
- Novice experience in Tableau