Allyson Fries
Personal Business
Dublin,OH
8
years of professional experience
Customer-focused hospitality and sales professional with over seven years of experience delivering exceptional guest experiences in high volume, fast paced environments. Recognized for maintaining professionalism, composure, and warmth under pressure while building meaningful relationships with diverse customers. Trusted to train new team members, uphold premium brand standards, and consistently deliver service excellent. Passionate about creating memorable experiences through empathy, adaptability and attention to detail.
Work History
FOH Team Member
4 Years- Delivered personalized service to 60-100+ guests in fast-paced, high volume dining environment.
- Managed a 4 table section while adapting to changing floor plans and large party accommodations.
- Contributed to multiple record-breaking sales days during holidays, sporting events, and peak weekends.
- Generated $2,000-$5,000 in food and beverage sales per shift while maintaining exceptional guest satisfaction.
- Facilitated timely food and beverage delivery through collaboration with team members. Assisted in improving service efficiency by coordinating with kitchen and management teams for quick ticket processing.
- Trained and mentored new FOH team members on service standards, menu knowledge, and restaurant operations.
- Thrived in a high-volume chef driven kitchen during a period of rapid company expansion from 2 to now 5 locations.
- Enhanced customer experience and sales performance through expert menu insights and tailored upselling strategies for beverages, appetizers, and desserts.
- Cross trained as both a server and hostess, supporting efficient seating, reservations, and dining room flow.
- Provided consistently positive guest experiences by anticipating customer needs and resolving concerns with professionalism and empathy.
Online Reseller
7 Years- Founded and managed an online vintage clothing business from sourcing to final sale.
- Curated unique inventory based on emerging fashion trends and customer preferences.
- Styled, photographed, and marketed products through social media.
- Managed customer communication, shipping, pricing, and inventory independently.
- Developed branding and visual merchandising to create a recognizable online presence.
Sales Associate
4 Months- Assisted customers with personalized styling advice by assessing needs and preferences to improve shopping experience. Guided customers in product selection to enhance satisfaction and support sales.
- Maintained visual merchandising standards, ensuring sales-floor presentaions aligned with brand guuidelines.
- Collaborated wiht team members to support daily goals during peak shopping hours and seasonal promotions.
- Processed tranbsactions acccurately while providing efficient and welcoming customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory replenishment, merchandising, updates, and fitting room operations to maintain an organized sales floor.
Private Nanny
5 Months- Provided attentive care for children, ensuring a safe and nurturing environment.
- Developed engaging educational activities to promote cognitive and social development.
- Organized daily schedules, ensuring timely meals, playtime, and rest periods.
- Coordinated transportation, meal preparation, educational activities, and household responsibilities.
- Adapted quickly to changing schedules, while maintaining reliability and professionalism.
- Built trusted relationships with both children and parents through consistent communication.
FOH Team Member
2 Months- Prepared food and beverages while maintaining quality and efficiency.
- Delivered friendly customer service during busy breakfast and lunch rushes.
- Learned and operated new POS system with accuracy while while balancing multiple priorities.
- Maintained cleanliness and food safety standards in a fast-paced environment.
Retail Sales Associate
5 Months- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Managed inventory levels, ensuring stock availability and organizing merchandise displays effectively.
- Implemented visual merchandising strategies, increasing product visibility and driving sales performance, while maintaining brand presentation.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently, minimizing wait times and ensuring accurate cash handling.
- Collaborated with team members to provide an efficient and welcoming shopping experience.
FOH Team Member
2 Years 7 Months- Delivered exceptional customer service in a fast-paced, team oriented environment.
- Managed order accuracy, food and beverage preparation, and guest interactions during high volume service.
- Developed strong communication and multitasking skills while maintaining company service standards.
- Handled cash transactions accurately and efficiently at point of sale systems.
- Contributed to one of the company's highest performing drive-thru operations during a period of record breaking sales and transaction volume.
- Executed service with speed, accuracy, and attention to detail while maintaining Chick-Fil-A's high operational and hospitality standards.
Education
High School Diploma
- Honor Roll (All semesters 2017-2021
- 3.8 GPA
- Extracurricular Activities: Track and Field and Cross Country
- National Honor's Society Member
- Varsity Track and Field Freshman Year
Skills
Customer Experience Excellence
Relationship Building
Conflict Resolution
Emotional Intelligence
Adaptability
High-Volume Operations
Professional Communication
Team Collaboration
Safety and Compliance Mindset
Time Management
Guest Recovery
Crisis Composure
Team Training
Attention to Detail
Quality Assurance
Multitasking
Languages
French
Limited Working
Timeline
FOH Team Member
Kitchen Social
07.2022 - CurrentRead More
Sales Associate
Abercrombie & Fitch
02.2022 - 06.2022Read More
Private Nanny
Private Family Nanny
05.2021 - 10.2021Read More
FOH Team Member
Bruegger's Bagels
05.2021 - 07.2021Read More
Retail Sales Associate
Brandy Melville
09.2020 - 02.2021Read More
Online Reseller
Personal Business
07.2019 - CurrentRead More
FOH Team Member
Chick-fil-A
05.2018 - 12.2020Read More
Dublin Coffman Highscool
High School Diploma
Read More