Allyson Gordon
Mountain Top,PA
Summary
Dependable Hosts successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Host/Server
Best Cigar Pub
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Ice Cream Server
Malacaris Ice Cream
03.2019 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
No Degree - Marketing
University of Tampa
Tampa, FL06.2027
High School Diploma -
Crestwood High School
Mountain Top, PA06.2023
Skills
- Table Setting Arrangements
- Wine Pairings
- Menu Memorization
- Seating Assignment Preparation
- To-Go Order Preparation
- Food Preparation and Safety
- Stocking and Replenishing
Timeline
Host/Server
Best Cigar Pub
12.2022 - Current
Ice Cream Server
Malacaris Ice Cream
03.2019 - Current
No Degree - Marketing
University of Tampa
High School Diploma -
Crestwood High School