Allyson Martinez
Pharr,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
Edinburg, TX
11.2022 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Healthcare Customer Service Representative
TaskUs
San Antonio, TX
01.2020 - 07.2022
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient files in accordance with company policy and procedure guidelines.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
Education
Certified Medical Assistant - Medical Assisting
South Texas Vocational Technical Institute - McAllen
Mcallen, TX04-2022
Skills
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Information Security
- Call Management
- Paperwork Processing
- Account Updating
- Quality Assurance Controls
- Microsoft Office Expertise
- Customer Service
Languages
Spanish
Limited
Timeline
Customer Service Representative
Maximus
11.2022 - 01.2024
Healthcare Customer Service Representative
TaskUs
01.2020 - 07.2022
Certified Medical Assistant - Medical Assisting
South Texas Vocational Technical Institute - McAllen