Allyson Mohrman
Waukee,IA
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed across roles from General Manager at Shirley’s Bar & Grill to Kennel Attendant. Excelled in fostering employee engagement and enhancing customer satisfaction, achieving notable sales growth. Skilled in problem resolution and relationship building, adept at motivating teams to exceed objectives.
Overview
8
8
years of professional experience
Work History
General Manager
Shirley’s Bar & Grill
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Kennel Attendant
WAGS
10.2016 - 06.2017
Manager
Paws & Pints
09.2022 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees, patrons, and of course the pets!
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Kennel Attendant and Receptionist
Ames Pet Resort
02.2019 - 08.2021
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
Education
Animal Science - Companion Animals
Iowa State University
Ames, IASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Team leadership
- Customer relations
- Relationship building
- Customer relationship management
- Administrative skills
- Motivation
Timeline
General Manager
Shirley’s Bar & Grill
09.2024 - Current
Manager
Paws & Pints
09.2022 - 09.2024
Kennel Attendant and Receptionist
Ames Pet Resort
02.2019 - 08.2021
Kennel Attendant
WAGS
10.2016 - 06.2017
Animal Science - Companion Animals
Iowa State University
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