Allyson Sims
Aldie,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Parts Manager
Caliber Collision
Chantilly, VA
07.2022 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers and for my body shop.
- Processed and reshelved return orders, checking for discrepancies, potential usage and incorrect filing.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Moved all parts to designated bays for deliveries using a work truck while overseeing safety procedures.
- Rearranged parts department to better serve changing trends through returns and scheduled parts for future repairs.
Customer Service Representative
Caliber Collision
Chantilly, VA
07.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with insurance, towing, and salvage companies regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Head trainer for all new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided information regarding charge accounts and loyalty programs.
Receptionist
Pohanka Acura/Chevy
Chantilly , VA
12.2016 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High School -
Freedom High School
Chantilly, VA06.2018
Associate -
Northern Virginia Community College
Annandale, VASkills
- Work Assignments
- Bank Deposits
- Managing Parts
- Performance Goal Achievement
- Google Drive
- Maintaining Clean Work Areas
- Customer Loyalty
- Safety and Security Enforcement
- Energetic and Positive
- Hardworking and Reliable
- Approachable and Relatable
- Strategic Business Initiatives
- Employee Performance Evaluations
- Cash Register Operations
- Conflict Mediation
- Analytical and Critical Thinking
- Employee training
- Problem solving
- Team leadership
- Relationship building
- Report generation
- Vendor relations
- Coordinating paperwork
Timeline
Parts Manager
Caliber Collision
07.2022 - Current
Customer Service Representative
Caliber Collision
07.2020 - 07.2022
Receptionist
Pohanka Acura/Chevy
12.2016 - 07.2019
High School -
Freedom High School
Associate -
Northern Virginia Community College