Allyson Smallwood
Madison
Summary
Dynamic Patient Accountant II with a proven track record at Virtual Business Office Associates, excelling in insurance follow-up and claims resolution. Adept at leveraging Microsoft Excel for accurate invoicing and reconciliations while fostering strong patient communication. Recognized for consistently surpassing productivity benchmarks and enhancing client satisfaction through effective problem resolution.
Overview
9
9
years of professional experience
Work History
Patient Accountant II
Virtual Business Office Associates (VBOA)
04.2024 - Current
- Consistently meet or exceed daily productivity and accuracy benchmarks
- Perform insurance follow-up to resolve unpaid and underpaid claims
- Investigate denials and payment discrepancies to ensure timely reimbursement
- Communicate professionally with patients to address billing concerns
Client Operations Representative
Amplify
01.2021 - 04.2024
- Supported day-to-day operational needs for multiple healthcare clients
- Prepared and processed monthly invoicing with high accuracy
- Completed reconciliations and provided clear variance explanations
- Generated weekly and monthly client performance reports
- Assisted call center operations during high-volume periods
- Conducted VPN training for new hires
Insurance Specialist
Cancer Care Center
08.2017 - 10.2021
- Verified insurance coverage and followed up on claims for oncology patients
- Collected patient payments and explained billing details
- Assisted with front desk duties and payment posting
Insurance Specialist
Amplify
10.2018 - 01.2021
- Managed insurance billing and claims follow-up
- Met daily productivity standards while maintaining compliance
- Collaborated with call center staff on patient billing inquiries
Insurance Specialist
Huntsville Hospital
08.2016 - 08.2017
- Conducted insurance follow-up in a high-volume hospital environment
- Maintained productivity and accuracy standards
Education
Bachelor of Arts - English
Athens State University
Athens, AL05.2026
Skills
- Epic
- Cerner
- Meditech
- CPSI
- Allscripts
- Microsoft Office
- Google Workspace
- Insurance Billing & Follow-Up
- Claims Resolution
- Invoicing & Reconciliations
- Patient & Client Communication
- Productivity Tracking
- Team Collaboration
- Effective communication
- Customer service
- Critical thinking
- Problem resolution
- Microsoft Excel
- Account reconciliation specialist
- Spreadsheet proficiency
- Data inputting
- Customer relations
Timeline
Patient Accountant II
Virtual Business Office Associates (VBOA)
04.2024 - Current
Client Operations Representative
Amplify
01.2021 - 04.2024
Insurance Specialist
Amplify
10.2018 - 01.2021
Insurance Specialist
Cancer Care Center
08.2017 - 10.2021
Insurance Specialist
Huntsville Hospital
08.2016 - 08.2017
Bachelor of Arts - English
Athens State University