Open To Work
Hi, I’m
CHARLENE VILME
Brockton,MA
Summary
Developed excellent communication and organizational skills in fast-paced healthcare environment, excelling in patient interaction and administrative tasks. Proven ability to manage patient records, coordinate appointments, and facilitate smooth office operations. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse professional settings.
Overview
6
years of professional experience
Work History
Hanover PediatricsHanover, MA
Patient Coordinator II
08.2024 - Current
Job overview
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Collect Payments
Brigham and Women’sChestnut Hill, MA
Practice Assistant II
11.2023 - 08.2025
Job overview
- Schedule Appointments
- Check in/out patients
- Verify Insurance
- Make and Answer calls
- Collect payments
- Fax, Copy, and Email
Mass General HospitalBoston, MA
Information Desk
08.2020 - 10.2023
Job overview
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
- Improved operations by working with team members and customers to find workable solutions.
- Responded proactively to concerns and questions by acting on patient feedback.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Helped transport patients and assisted with discharges.
- Performed general cleaning duties, keeping work areas clean and organized.
- HIPPA
- Epic.
Education
Quincy CollegeQuincy, MA
Associate of Science from Health Sciences
05-2027
Brockton High SchoolBrockton, MA
High School Diploma
06-2015
Skills
- Microsoft Office
- Multitasking
- Trizetto
- Epic
- Allscript
- Insurance verification
- Appointment scheduling
- Patient confidentiality
Languages
Haitian Creole
Native or Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteHybridSalary Range
$25/hr - $50/hrTimeline
Patient Coordinator II
Hanover Pediatrics
08.2024 - Current
Practice Assistant II
Brigham and Women’s
11.2023 - 08.2025
Information Desk
Mass General Hospital
08.2020 - 10.2023
Quincy College
Associate of Science from Health Sciences
Brockton High School
High School Diploma