Arlene Ferrer
Smithfield,NC
Summary
Dedicated bilingual healthcare professional with a proven track record in patient scheduling and health information management. Facilitated timely access to care through effective insurance verification and appointment coordination while upholding HIPAA standards. Committed to enhancing patient communication and satisfaction in various healthcare environments.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Patient Coordinator II
Triangle Premiere Women's Health
Smithfield, NC
10.2023 - 07.2025
- Coordinated patient scheduling to optimize daily appointment flow and enhance patient experience.
- Processed insurance verification and referrals, ensuring timely access to care and accurate billing support.
- Completed benefits verification and handled claim status calls.
- Answered patient questions and provided service information, improving communication and satisfaction.
- Maintained accurate records and followed HIPAA requirements.
Patient Service Rep.
Lincoln Community Health Center
Durham, NC
06.2020 - 11.2023
- Greets and checks in patients
- Schedules and reschedules appointments.
- Managed patient transactions over the phone to facilitate seamless service.
- Answer telephone, take and deliver messages to physicians, nurses and others
- Issued receipts for all payments received and submitted daily financial reports to Finance.
- Verifies that Sliding Fee Scale application.
- Conducted thorough Covid screenings to ensure compliance with safety protocols.
- Provides accurate interpretation and translation of medical information.
Patient Service Rep.
RGM
Clayton, NC
01.2023 - 08.2023
- Greeted patients at reception and checked them in for appointments.
- Scheduled and rescheduled patient appointments, ensuring optimal use of office management system..
- Responded to customer calls, addressing inquiries and directing them to appropriate staff..
- Maintained database by accurately entering new and updated customer and account information.
- Assisted in managing and safeguarding patient records, ensuring compliance with federal regulations.
- Provides accurate interpretation and translation of medical information.
- Performed data entry and verification to support accurate billing and coding processes.
- Retrieved and delivered medical charts to authorized staff in a timely manner.
Eyewear Consultant
Myeyedr
Chapel Hill, NC
12.2019 - 04.2020
- Delivered honest, confident feedback to patients on eyewear selections to enhance informed decision-making.
- Ensured exceptional customer service by actively understanding and addressing patient needs.
- Explained insurance benefits to patients comprehensively, facilitating better understanding of their coverage options.
- Perform technical measurement and adjustments of eyewear
- Managed patient transactions via phone
- Accurately process patient payment transactions.
- Answer telephone, take and deliver messages to physicians, nurses and others
Education
Associates - Applied Science
Hostos Community College
Bronx, NY06-2017
High School Diploma GED -
EOC
Bronx06-2014
Skills
- Medical Terminology
- Medical Records
- Insurance Verification
- Health management
- Record systems
- Microsoft Office
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Coordinator II
Triangle Premiere Women's Health
10.2023 - 07.2025
Patient Service Rep.
RGM
01.2023 - 08.2023
Patient Service Rep.
Lincoln Community Health Center
06.2020 - 11.2023
Eyewear Consultant
Myeyedr
12.2019 - 04.2020
Associates - Applied Science
Hostos Community College
High School Diploma GED -
EOC