Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

TIKIA DEBNAM

Randolph,MA

Summary

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Overview

8
8
years of professional experience

Work History

Medical Secretary II SEIU(Patient Coordinator

Atrius Health
Norwood, MA
04.2023 - Current
  • Work weekends in Urgent Care Only on Saturday and Sundays for medical practices with under direct supervision
  • I provide support within the clinical dept and my responsibilities includes answering the phone calls,scheduling via Book-it appointments,including the appropriate follow-up ones
  • Conducting outreach calls on behalf of our clinicians. I work very closely with my nurses and the doctors
  • I deliver excellent customer service and strengthens the patients/clinician relationship
  • I work closely to improve clinical operations through coordination of contact between team clinicians,my patients and referrals outside the unit

Patient Service Representative

Brigham and Women's Harbor medical
Weymouth, MA
08.2017 - Current
  • Book patients appointment for over 50 or more doctors
  • Add patients via data entry medications refills along with administrative work using the Book-it system
  • Maintain a professional, courteous and positive manner during all interactions Verify insurance eligibility Schedule follow up appointments Secure prior authorizations, referrals, and appointments for specialty care and testing
  • Reconcile daily batch and global processing Answer phones and assist patients or route calls to appropriate department
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints to resolve issues.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.

Patient Access Representative

Tufts Medical Center
Boston, MA
09.2016 - 08.2017
  • Took calls from nurses and Input diet orders for patients in C-board application
  • Set up transport for patients in IsIs pro to get too their scheduled appointments
  • Help customers with any questions that they have.

Education

Certificate - Medical Billing & Coding

DeVry University
Villa Park, IL
05-2026

BA - CRIME/CRIMINOLOGY

Purdue University-Main Campus
12.2021

Associate of Science - Veterinary Technician

Penn Foster College
Scottsdale, AZ
05-2020

Skills

  • Book-it
  • Customer Service
  • Medical Terminology
  • Patient Scheduling
  • Insurance Verification
  • Medical Records
  • Medical Scheduling
  • Medical Office Experience
  • Hospital Experience
  • Medical Billing
  • Call Center

Additional Information

SKILLS Excel, Word, Power Point, Outlook and Microsoft Office (10+ years) Epic

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Medical Secretary II SEIU(Patient Coordinator

Atrius Health
04.2023 - Current

Patient Service Representative

Brigham and Women's Harbor medical
08.2017 - Current

Patient Access Representative

Tufts Medical Center
09.2016 - 08.2017

Certificate - Medical Billing & Coding

DeVry University

BA - CRIME/CRIMINOLOGY

Purdue University-Main Campus

Associate of Science - Veterinary Technician

Penn Foster College

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TIKIA DEBNAM