Ashley Cordero
Boston,Massachusetts
Summary
Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Patient Coordinator II
Mass General Brigham Imaging Dept
Somerville, MA
11.2024 - Current
- Coordinated patient scheduling for MRI appointments to optimize workflow and enhance patient experience.
- Triaged phone calls and directed patient inquiries to appropriate departments, improving response times and patient satisfaction.
- Reviewing patient charts for implants, procedures, and allergies to ensure patients are safe to be scanned.
- Called patients to review MRI screening questions and confirmed completion of all pre-appointment requirements, ensuring compliance and safety.
- Communicating with providers and ensuring smooth patient flow within the imaging department.
- Greeting and checking in patients and their families for their MRI appointment.
Sr Patient Experience Representative
Boston Children’s Hospital
Boston, MA
07.2023 - Current
- Coordinated operations at multiple desks in Radiology department to ensure seamless patient flow.
- Scheduling complex patient cases within various modalities in Radiology.
- Facilitated patient services by managing desks for Hematology and Neuro Surgery departments as needed.
- Triaged phone calls for multiple modalities in Radiology, effectively communicating patient needs to other departments.
- Admitting and documenting necessary paperwork for patients for Interventional Radiology procedures.
Patient Experience Representative
Boston Children’s Hospital
Boston, MA
04.2022 - 07.2023
- Welcoming patients into outpatient modalities within the Radiology Department.
- Checked in patients through Epic and PowerChart Applications, enhancing patient flow and satisfaction.
- Scheduling appointments for same day and rescheduling or canceling appointments when needed.
- Resolved appointment and patient order issues, ensuring timely access to care within the Radiology Department.
- Coordinated consult bookings and communicated with providers regarding radiological exams, facilitating seamless patient care.
Sales Ambassador
Montblanc Boston
Boston, MA
07.2021 - 02.2022
- Demonstrated products to clients, answered questions, and suggested complementary items to enhance customer experience.
- Provided daily customer service and managed boutique operations to ensure a welcoming environment.
- Greeting and welcoming clients that enter the boutique.
- Processing transactions and entering client information through the POS system.
- Managed client records systematically and communicated for future sales opportunities and customer service follow-ups.
Assistant Store Manager
Boston College Bookstore
Chestnut Hill, MA
12.2019 - 06.2021
- Assisted store manager with responsibilities across multiple departments, ensuring operational efficiency.
- Managed team of cashiers through training and feedback to enhance quality of customer service delivery.
- Evaluated potential hires to build a strong and effective sales team. new cashier hires maintaining an effective sales team.
- Maintained accurate employee records for cashier team, preventing staffing shortages during breaks and time off.
- Routinely track merchandise inventory, respond to various inquiries, and file store records.
Sales Associate
Follett College Bookstore
Wenham, MA
12.2017 - 12.2019
- Processed all sales and rentals of textbooks for students.
- Addressed sales needs for students, faculty/staff, and visitors, contributing to overall sales growth.
- Maintained clean and presentable sales floor, enhancing customer experience and satisfaction.
- Organized textbooks and merchandise, improving visual presentation and accessibility for customers.
Server
Gordon College Dining Services
Wenham, MA
01.2016 - 05.2018
- Guided students, faculty, and staff to suitable food options, addressing specific dietary needs.
- Executed sanitation procedures, maintaining cleanliness and hygiene in food service areas and dishware.
- Restocked snacks and drinks, ensuring consistent availability during meal times.
Education
Bachelor of Arts - Psychology
Gordon College
Wenham, MASkills
- Patient scheduling
- Appointment scheduling
- Electronic health records
- Medical terminology
- Care coordination
- Insurance verification
- Appointment management
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Patient confidentiality
Languages
Spanish
Native/ Bilingual
Certification
- Certified Nursing Assistant-Massachusetts Nurse Aide Registry
- CPR/AED/First Aid Certified-American Heart Association
- Mental Health First Aid Certified-National Council for Mental Welbeing
Timeline
Patient Coordinator II
Mass General Brigham Imaging Dept
11.2024 - Current
Sr Patient Experience Representative
Boston Children’s Hospital
07.2023 - Current
Patient Experience Representative
Boston Children’s Hospital
04.2022 - 07.2023
Sales Ambassador
Montblanc Boston
07.2021 - 02.2022
Assistant Store Manager
Boston College Bookstore
12.2019 - 06.2021
Sales Associate
Follett College Bookstore
12.2017 - 12.2019
Server
Gordon College Dining Services
01.2016 - 05.2018
Bachelor of Arts - Psychology
Gordon College