Allyson Zambrano
Houston,TX
Summary
Versatile and results-driven professional with a proven track record; adept in invoice processing and maintaining records. Demonstrates exceptional problem-solving abilities and a friendly, positive attitude, ensuring high levels of customer satisfaction and team collaboration. Excelled in roles requiring dependability and adaptability, significantly enhancing operational efficiency.
Offering solid foundation in organizational and analytical skills, with keen interest in learning and developing within bookkeeping and administrative environment. Contributes ability to quickly absorb new information and apply it effectively, particularly in data management and office software, such as Quickbooks.
Brings understanding of customer service principles and bilingual communication skills, ensuring effective interactions. Ready to use and develop bilingual communication and customer service skills .
Overview
14
14
years of professional experience
Work History
Accounts Payable Clerk
Judith Norman Collections
10.2016 - 03.2024
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Evaluated financial records to detect errors and discrepancies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to customer requests for products, services, and company information.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Office Clerk
KOM LLC
01.2010 - 10.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Created and updated regular inventory reports and records.
Education
High School Diploma -
American Senior Highschool
Hialeah, FLCertified Nursing Assistance - Nursing Assitance
Hollywood Career Institute
Hollywood, FL06-2023
Skills
- Data entry
- Maintaining records
- Accounts payable
- Invoice processing
- Bilingual fluency in English and Spanish
- Customer service
- Logistics analysis
- Microsoft Excel
- Time management
- New hire training
- Quickbooks
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounts Payable Clerk
Judith Norman Collections
10.2016 - 03.2024
Office Clerk
KOM LLC
01.2010 - 10.2016
High School Diploma -
American Senior Highschool
Certified Nursing Assistance - Nursing Assitance
Hollywood Career Institute