Allyssa Cotten
Depew,NY
Summary
Dependable effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
15
15
years of professional experience
Work History
Phlebotomy Technician/Medical Assistant
Kaleida Health
01.2023 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
Lead Beauty Advisor
Sephora
06.2022 - 04.2023
- Manage staff accordingly by assigning tasks and playing to each team members' strength.
- Built client relationships by demonstrating and offering hands-on coaching in order to have a relaxed and comfortable experience through conversation and personal relatability.
Phlebotomy Technician
Quest Diagnostics
07.2019 - 05.2022
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Trained personnel on goal oriented company protocols for specific procedures.
Assistant Manager
Bare Minerals
09.2021 - 02.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Lead Cashier
Ulta Beauty Inc.
10.2017 - 06.2021
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Educated employees on register use, merchandising and customer service.
Customer Service Representative
Wegmans Food Markets, Inc
03.2010 - 06.2019
- Implemented the company's core value of incredible customer service on a daily basis by addressing customer's individual needs.
- Trained new employees on various company protocols.
- Assisted in various departments showing exceptional learning and flexibility in light of business needs.
Education
Bachelor of Science - Psychology
SUNY At Buffalo
Buffalo, NY08.2017
Certification - Phlebotomy
Bryant And Stratton College
Getzville, NY05.2019
Skills
- Strong Communication and Interpersonal Skills
- Customer Service
- Rewards Programs
- Merchandising and Display
- Customer Engagement
- Beauty Trends
- Sales and Promotions
- Customer Satisfaction
Timeline
Phlebotomy Technician/Medical Assistant
Kaleida Health
01.2023 - Current
Lead Beauty Advisor
Sephora
06.2022 - 04.2023
Assistant Manager
Bare Minerals
09.2021 - 02.2022
Phlebotomy Technician
Quest Diagnostics
07.2019 - 05.2022
Lead Cashier
Ulta Beauty Inc.
10.2017 - 06.2021
Customer Service Representative
Wegmans Food Markets, Inc
03.2010 - 06.2019
Bachelor of Science - Psychology
SUNY At Buffalo
Certification - Phlebotomy
Bryant And Stratton College