ALLYSSA FOREMAN
Parsonsburg,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Credit Balance Specialist
Atlantic General Hospital
Berlin, MD
07.2022 - Current
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Conducted thorough reviews of client accounts to identify any anomalies or potential areas of concern related to credit balances.
- Established strong working relationships with colleagues across various departments, facilitating effective cross-functional collaboration.
- Demonstrated outstanding analytical skills while evaluating complex financial data and identifying root causes of credit balance issues.
- Streamlined credit balance processes for increased efficiency and accuracy in financial reporting.
- Reduced errors in account reconciliation, ensuring accurate credit balances for all clients.
- Maintained compliance with industry regulations, adhering to strict guidelines in handling credit balances.
Billing Clerk
West OC Injury & Illness Center
Ocean City, MD
03.2018 - 05.2021
- Verified insurance coverage, keyed insurance claims and demographic, communicate with the patient to ensure resolution and process payments
- Posted all incoming monies from patients, and other payers
- Duties include, but are not limited to medical coding, data entry, collections, insurance verification, payments thru Quickbooks, patient logs via spreadsheets, basic administrative duties
- Greet and log in patients arriving at office or clinic
- Answered billing calls, discussed accounts with patient/guarantor patient
- Became proficient with computer system and job duties quickly
- Cash management duties included deposit preparation, cash till reconciliation, processing credit and debit cards and cash handling
- Contact customers to obtain or relay account information
- Answered phone lines and directed call to proper persons.
Office Manager
Healing Hands Chiropractic
Berlin, MD
01.2007 - 09.2017
- Responsible for A/P & A/R to ensure accuracy of accounts
- Generated monthly, and quarterly sales reports as well as excise taxes as needed with the accountant
- Developed a filing and organizing system that resulted in less time loss trying to find correct information for different jobs
- Scheduled and maintained a staff of four
- Created office documents (such as; letters, memos, reports, and etc.) for Both Doctors
- Answered telephones, maintained the office as well as training new employees
- Operated Quickbooks, Microsoft Office Suite, Internet Explorer, and various electronic record management softwares
- Accurately processed all in house customer invoices upon check out in an efficient and friendly mode
- Answered phone, processed payments as received, kept organized files for each patient, mailed letters, flyers, and any other mailings as requested
- Executed Daily office operations of the business, such as Daily Data Entry, Invoicing, Bank Deposits, processing credit cards, verifying deposits, recording daily correspondence into the computer system
- Increased practice by over 60% before leaving.
Front Desk Associate
Tidelands Caribbean Hotel & suites
Ocean City, MD
04.2008 - 10.2008
- Answered the phone and emails to make reservations and take guest information
- Greeted customers entering the facility to ascertain what each customer wanted or needed
- Provided pleasant and professional services to all guests
- Reviewed account information and charges with guests during check-out
- Maintain high level of product knowledge of the hotel including hotel services, hotel events, local events and attractions
- Directed guests and routed deliveries and courier services
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Regularly interacted with management and other hotel departments to ensure smooth operations and ensure that all guests' needs were quickly met
- Responsible for checking guests in and out of the hotel and complying with guest requests in a courteous manner.
Server
Dough Roller
Ocean City, MD
09.2004 - 12.2006
- Ensure that all guests were provided with excellent service and thanked them for dining with us
- Collected payments from customers
- Took phone orders for delivery and pick up
- Assisted in maintaining preparation and service areas in a sanitary condition
- Effectively listened to, understood and clarified guest concerns and issues
- Practiced teamwork and customer service
- Stocked service areas with supplies
- Took beverage and food orders
- Maintain safe and hygienic work environment
- Resolved customer issues efficiently.
Server
Rita's Italian Ice
Ocean City, MD
04.2004 - 09.2006
- Operated the custard machine and cash register
- Required professional appearance as well as clear and effective communication skills
- Processed accurate sales transactions, including cash, debit and credit
- Organizing and cleaning the store, stocking and re-stocking items, refilling ice, washing dishes, windows, and tables
- Interacted with customers and introduced them to our menu and converted new customers into regulars
- A summertime job in a face paced environment while practicing food safety and following health regulations.
Education
Diploma -
Stephen Decatur
01.2005
Skills
- Great attention to detail
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
References
Available upon request
Timeline
Credit Balance Specialist
Atlantic General Hospital
07.2022 - Current
Billing Clerk
West OC Injury & Illness Center
03.2018 - 05.2021
Front Desk Associate
Tidelands Caribbean Hotel & suites
04.2008 - 10.2008
Office Manager
Healing Hands Chiropractic
01.2007 - 09.2017
Server
Dough Roller
09.2004 - 12.2006
Server
Rita's Italian Ice
04.2004 - 09.2006
Diploma -
Stephen Decatur