Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Allyssa Mendivil

Layton,UT

Summary

Stellar skills in clear and professional client and team communication. Enthusiastic about driving improvements to business operations. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Dispatcher

SUZY SENIOR COMPANIONSHIP SERVICES
12.2023 - Current
  • Provided prompt response to safe harbor and other urgent service calls
  • Ensured customers received prompt communication regarding their rides and requests
  • Addressed and resolved customer complaints pertaining to service issues or delays
  • Created and ensured accurate and timely daily reports on essential client, fleet, and vehicle details
  • Developed efficiency-improving strategies for the dispatch department
  • Ensured accuracy in data entry while managing a large volume of phone calls
  • Effectively operated in-house computer technology to quickly find destinations, estimate arrival times, and offer guidance as needed
  • Organized paperwork associated with rides including, billing, payment information and vehicle assignment based on need
  • Tracked changes in computer system to keep records current and accurate
  • Investigated and resolved customer and case manager issues to retain business
  • Addressed questions, problems or requests for service or equipment
  • Maintained up-to-date understanding of staff in the field and efficiently managed ride execution and delays
  • Maintained logs of all incoming calls and assigned tasks
  • Ensured smooth flow of information through monitored territories
  • Relayed work orders, messages or information using cellphones and slack
  • Participated in team meetings discussing changes in procedures or processes and training
  • Liaised with clients to optimize logistics for drivers, effectively coordinating arrival, pick up times, and drop off

Preschool Teacher

Abc Great Beginnings
08.2023 - 10.2023
  • Supervised outdoor playtime while ensuring safety regulations were followed
  • Organized educational materials and resources to create engaging learning environment
  • Established positive relationships with parents and guardians by regularly communicating student progress
  • Collaborated with fellow teachers on various projects related to curriculum design and implementation
  • Implemented appropriate disciplinary measures when necessary according to school policies
  • Adapted instructional methods based on individual student needs
  • Facilitated group play activities that encouraged collaboration among students
  • Monitored student behavior to ensure compliance with rules and expectations set forth by school administration
  • Assisted in providing safe and secure environment for children
  • Developed lesson plans that incorporated creative teaching techniques

Education

Some College (No Degree) - English Literature

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Work Order Management
  • Data Entry
  • Dispatch Coordination
  • Customer Relations
  • Route Navigation
  • Interpersonal communication
  • Critical thinker
  • Strong leadership

Certification

CPR certified

References

References available upon request.

Timeline

Dispatcher

SUZY SENIOR COMPANIONSHIP SERVICES
12.2023 - Current

Preschool Teacher

Abc Great Beginnings
08.2023 - 10.2023

Some College (No Degree) - English Literature

Maricopa Community Colleges - Mesa Community College

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Allyssa Mendivil