ALLYSSA WESTFALL
Columbus
Summary
I am a student perusing dental while working as a shift manager with expertise in employee training, conflict resolution, and enhancing operational efficiency. Proven ability to communicate effectively and manage inventory, leading to increased service quality and customer satisfaction. Previous experience as well as aspirations within the dental field seeking further experience and knowledge.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
LifeTime
Columbus, OH
12.2022 - Current
- Provided exceptional customer service to members while maintaining an optimistic, uplifted work environment amongst staff with a high morale.
- Coordinated and controlled inventory by tracking supplies, documenting necessities, and ensuring timely replenishment of products and supplies.
- Supervised and managed daily facility operations, observing what could be done to achieve optimal satisfaction of members.
- Conducted regular inspections around the club to identify maintenance needs and address concerns.
- Trained new staff on protocols and operational procedures for efficiency and proficiency within the club.
- Resolved member complaints and concerns professionally while following company policies, ensuring the issue was resolved.
Bartender
Muirfield Country Club
Dublin, OH
06.2024 - 08.2026
- Managed inventory levels, restocking supplies as needed for efficient operations.
- Engaged with patrons, providing excellent customer service and building rapport.
- Trained new bartenders on techniques, menu items, and club standards.
- Performed opening and closing duties daily including restocking supplies, updating inventory counts, and ensuring the shifts following were set up for success.
Bartending Shift Manager
Bodega
Columbus, OH
03.2025 - 03.2026
- Supervised bartending staff during busy shifts as the only roll of management to ensure efficient service and speed.
- Trained new bartenders on drink preparation, customer interaction, and POS usage.
- Used sales tactics in upselling products to customers to raise daily sales and gratuity amongst staff.
- Monitored daily checklists and side worksheets to keep other bar staff members on task and ensure the bar was up to standard.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently coming to resolutions while maintaining customer's satisfaction.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Held responsibilities with daily money, deposits, and pay spreadsheets, ensuring everything was handled with no discrepancies.
Sales Associate
Dry Goods USA
Columbus, OH
10.2020 - 05.2022
- Assisted customers with product selection and provided excellent service.
- Maintained store organization and ensured merchandise was properly displayed, focusing on organization and cleanliness.
- Collaborated with team members to maintain a positive shopping experience.
- Handled customer conflicts and resolved issues promptly and professionally.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change all using a POS.
Sterilization Technician
Dental Health Associates
Swanton, OH
04.2019 - 08.2020
- Sterilized dental instruments using autoclaves and chemical solutions.
- Collaborated with dental staff to ensure timely instrument availability for procedures.
- Applied sealants and protective coatings to teeth protecting enamel and to prevent cavities.
- Assisted dentist during examination by retracting patients tongue and cheeks while running water line.
- Prepared treatment rooms for patient examinations.
Education
Biology
Ohio State University
Columbus, OH01-2026
Skills
- Problem Solving
- Conflict Management
- Time Management
- Point-of-Sale System
- Adaptability & Flexibility
- Optimistic Leadership
- Customer Service
Timeline
Bartending Shift Manager
Bodega
03.2025 - 03.2026
Bartender
Muirfield Country Club
06.2024 - 08.2026
Operations Supervisor
LifeTime
12.2022 - Current
Sales Associate
Dry Goods USA
10.2020 - 05.2022
Sterilization Technician
Dental Health Associates
04.2019 - 08.2020
Biology
Ohio State University