Shannon Shepherd
Mansfield
Summary
Dynamic logistics and shipping manager with a proven track record at Major Metals, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and implemented process improvements that reduced order errors and streamlined warehouse processes. Proficient in Excel and committed to fostering a safe and efficient warehouse environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
LOGISTICS AND SHIPPING MANAGER
MAJOR METALS
09.2024 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
WAREHOUSE SUPERVISOR
MAJOR METALS
01.2021 - 09.2024
- Supervised team members engaged in receiving, stocking, shipping activities.
- Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
- Coordinated with logistics teams to ensure product delivery timelines were met.
- Managed and directed daily activities of production and operations.
- Trained new warehouse personnel in proper storage techniques and safety procedures.
- Supported safety programs to reduce or eliminate employee injuries.
WAREHOUSE COORDINATOR
MAJOR METALS
11.2020 - 01.2021
- Assisted with loading and unloading trucks by operating forklifts, pallet jacks, hand-trucks.
- Identified areas for improvement in warehouse operations and developed strategies to increase efficiency.
- Developed efficient processes for receiving, storing, picking, packing and shipping products.
- Utilized computer systems such as WMS to manage orders efficiently.
- Organized and managed warehouse inventory, ensuring accuracy of data in the system.
- Implemented safety protocols to reduce risk of accidents or injuries while working in the warehouse.
- Used material handling equipment to transport products to shipping locations or delivery platforms.
SUPERVISOR
AVI FOODSYSTEMS, INC
05.2005 - 11.2020
- Budgeting labor hours -scheduling service times -expense management -financial analysis used to determine budget forecasts and cost reduction
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
TAX PREP ASSOCIATE
H&R BLOCK
09.2013 - 04.2014
- Customer service position preparing tax returns.
- Developed strong customer service skills through daily interactions with customers.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
Education
CERTIFICATE - LEADERSHIP DEVELOPMENT
NORTH CENTRAL STATE COLLEGE
Mansfield, OH6 2022
CERTIFICATE - SUPPLY CHAIN OPERATIONS
RUTGERS UNIVERSITY (COURSERA)
12-2024
CERTIFICATE - SUPPLY CHAIN LOGISTICS
RUTGERS UNIVERSITY (COURSERA)
10-2024
ASSOCIATE OF APPLIED SCIENCE - ACCOUNTING TECHNOLOGY
OWENS COMMUNITY COLLEGE
1 2021
Skills
- Leadership and operations management
- Budgeting and financial planning
- Training and development
- Excel and data analysis
- Report preparation and scheduling
- QuickBooks proficiency
- Warehouse logistics and safety
- Verbal and written communication
- Forklift operation and process improvement
Certification
- Certified in Quickbooks
- Certified in Bookkeeping
- Certified in Payroll Accounting
References
References available upon request
Timeline
LOGISTICS AND SHIPPING MANAGER
MAJOR METALS
09.2024 - Current
WAREHOUSE SUPERVISOR
MAJOR METALS
01.2021 - 09.2024
WAREHOUSE COORDINATOR
MAJOR METALS
11.2020 - 01.2021
TAX PREP ASSOCIATE
H&R BLOCK
09.2013 - 04.2014
SUPERVISOR
AVI FOODSYSTEMS, INC
05.2005 - 11.2020
CERTIFICATE - LEADERSHIP DEVELOPMENT
NORTH CENTRAL STATE COLLEGE
CERTIFICATE - SUPPLY CHAIN OPERATIONS
RUTGERS UNIVERSITY (COURSERA)
CERTIFICATE - SUPPLY CHAIN LOGISTICS
RUTGERS UNIVERSITY (COURSERA)
ASSOCIATE OF APPLIED SCIENCE - ACCOUNTING TECHNOLOGY
OWENS COMMUNITY COLLEGE