Allison Williams
Administrative Professional
San Jose,CA
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Personal Host
Relocity, Inc.
Remote, CA
06.2022 - Current
- Advocate for clients, help to identify and resolve conflicts.
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offer friendly and efficient service to customers, handle challenging situations with ease.
- Collect and analyze information to monitor client needs and goal progress.
- Oversee a client-load of 35+ rotating clients with differing timelines and needs.
Classroom Teacher
Oak Grove School District
San Jose, CA
08.2017 - 06.2022
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Documented attendance, assignments, grades and participation for over 32 students. Communicated progress with guardians.
- Implemented new technologies and systems into classroom, boosting student understanding of subject matter 75%.
- Collaborated with parents, administrators, and counselors to develop improvement plans for struggling students.
- Co-led attendance recovery program, recouping lost revenue for the district and organizing staffing and attendance.
Insurance Specialist
PLM Lender Services
Campbell, CA
05.2015 - 07.2016
- Followed up on late payments, extensions and other special circumstances.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Acquired product and service knowledge to provide solutions to customers.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Assisted management with activities to plan and oversee events and programs.
- Set up conference rooms, technology and materials to facilitate meetings.
- Conducted research to assist with routine tasks and special projects.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Loan Servicing Technician
PLM Lender Services, Inc.
Campbell, CA
12.2014 - 03.2015
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Reporter
Bay Area News Group
Campbell, CA
2014.07 - 2014.11
- Responded 24/7 to emergencies and breaking news stories with strong sense of urgency.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for print.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Interviewed guests on specific topics.
- Investigated important community issues and put together well-received reports.
- Wrote and submitted accurate, engaging and fact-checked stories.
Loan Servicing & Foreclosure Assistant
PLM Lender Services, Inc.
Campbell, CA
06.2009 - 04.2014
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in strategic planning to execute in best interests of plan goals.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Organized resources, records and personnel to accomplish aggressive targets.
Education
Certificate - Online & Blended Learning
Foothill College
Los Altos, CA 10.2019 - 10.2020
Master of Arts - Education
San Jose State University
San Jose, CA 08.2016 - 05.2017
Bachelor of Science - Journalism
San Jose State University
San Jose, CA 08.2012 - 05.2014
Skills
File and records management
Planning and Coordination
Oral & Written Communication
Deadline Management
Flexible and Adaptable
Document control
Schedule and calendar management
Documentation and reporting
Filing and data archiving
Mail handling
Resourceful
Scheduling
Schedule Management
Proofreading
Schedule & calendar planning
Project Management
Extensive vocabulary
Timeline
Personal Host
Relocity, Inc.
06.2022 - Current
Certificate - Online & Blended Learning
Foothill College
10.2019 - 10.2020
Classroom Teacher
Oak Grove School District
08.2017 - 06.2022
Master of Arts - Education
San Jose State University
08.2016 - 05.2017
Insurance Specialist
PLM Lender Services
05.2015 - 07.2016
Loan Servicing Technician
PLM Lender Services, Inc.
12.2014 - 03.2015
Reporter
Bay Area News Group
2014.07 - 2014.11
Bachelor of Science - Journalism
San Jose State University
08.2012 - 05.2014
Loan Servicing & Foreclosure Assistant
PLM Lender Services, Inc.
06.2009 - 04.2014