Open To Work
Alma Alvarez
Richardson,TX
Work Preference
Summary
Experienced Insurance Coordinator with bilingual communication skills, excelling in loan servicing and customer support. Proven ability to navigate complex loan processes and ensure compliance with insurance requirements. Results-driven professional with extensive experience in loan servicing and customer support. Skilled in bilingual communication and commercial insurance knowledge. Committed to providing exceptional service and navigating complex processes to achieve compliance and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Insurance Coordinator
JPMorgan Chase
Ft. Worth , TX
01.2020 - 05.2026
- Oversaw timely upload of insurance approvals for commercial loan pipeline aligned with estimated closing/funding date.
- Evaluated and authorized insurance documents to confirm compliance with loan required coverages and limits.
- Experienced with different policies / coverages types including the following: dwelling, business owner policy, landlord policies, Acord forms.
- Engaged with clients, loan officers, carriers, and insurance agents through calls and emails to fulfill insurance requirements and obtain necessary approvals.
- Provided timely updates for all parties throughout multiple approval stages.
- Maintained thorough documentation in system on insurance status across loan servicing stages from ordering phase to approval.
Customer Service Representative
JPMorgan Chase
Ft. Worth , TX
01.2010 - 01.2020
- Answered inbound calls for customer inquiries and provided accurate information for all internal commercial loan servicing departments.
- Facilitated monthly billing inquiries, ensuring accurate payment applications, balances, interest rate calculations, index and margin caps, and escrow accounts.
- Resolved escrow account inquiries regarding taxes, insurance, reserves, and notifications related to delinquent taxes, forced-placed insurance, insurance renewals, and non-compliance issues.
- Advised clients on late fee waivers and conditions for eligibility.
- Cross-sold internal refinancing options, consistently ranking as a top producer in monthly referrals.
- Created ticket for internal servicing departments to address escalated issues.
- Loan document summary addressing promissory notes, prepayment addendums, deed of trust
Assistant Loan Processor
LenTex Mortgage
Plano , TX
05.2006 - 09.2008
- Processed loan applications and verified borrower information for accuracy.
- Coordinated with underwriters to facilitate timely loan approvals.
- Gathered financial histories, environmental reports and property appraisals for review.
- Managed conditions sent from underwriting departments.
- Assisted with the preparation of loan packages for underwriting approval.
- Worked closely with outside vendors such as title companies and appraisers when needed.
- Monitored and ensured timely processing of loan applications to meet closing dates.
- Processed loan applications in accordance with established guidelines and procedures.
- Verified credit scores, income levels, employment histories, appraisals, title searches. prior to submitting loans for approval or denial.
Sales Associate
Macys
Mesquite , TX
01.2002 - 01.2006
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries on store floor.
- Met sales and credit goals
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-1997
Some College (No Degree) - Business Management
Eastfield College
Mesquite, TXSkills
- Loan servicing
- Loan document knowledge
- Commercial Insurance Knowledge
- Insurance compliance
- Customer service excellence
- Attention to detail
- Retail sales experience
- Bilingual: english/spanish
Timeline
Insurance Coordinator
JPMorgan Chase
01.2020 - 05.2026
Customer Service Representative
JPMorgan Chase
01.2010 - 01.2020
Assistant Loan Processor
LenTex Mortgage
05.2006 - 09.2008
Sales Associate
Macys
01.2002 - 01.2006
High School Diploma -
North Mesquite High School
Some College (No Degree) - Business Management
Eastfield College