JACKIE COLLINS
Multiple Automotive Dealerships
Chicago,Illinois
16
years of professional experience
Results-driven Automotive Finance & Insurance professional with 14 years of experience in dealership finance, loan structuring, compliance, and value-added product sales. Skilled in coordinating with lenders, maximizing profitability, and maintaining precise documentation while enhancing customer service across diverse dealership groups. Expertise in financial management, insurance operations, risk management, and financial analysis, fostering effective team collaboration.
Work History
Finance & Insurance Manager - Relief / Contract Assignments
6 Years 9 Months- Manage end-to-end F&I processes across multiple dealerships and vehicle brands, maintaining continuity, compliance, and customer service.
- Structured and submitted vehicle finance applications, coordinated lender approvals and verifications, ensured completeness of supporting documentation.
- Increased second-gross profitability through effective rate negotiation and aligned value-added product sales with customer needs and affordability.
- Prepared contracts, invoices, records of advice, and policy documentation while ensuring compliance with regulatory requirements.
- Selected Dealership Experience: CFAO Automotive Group (BMW, Toyota, Ford & Williams Hunt); Motus Hyundai; BB Group (Hyundai, Haval & Renault); SMH Subaru; Fury Toyota; RJR Motors/Haval; SA Motor Corporation.
Finance & Insurance Manager
2 Years 8 Months- Led finance, insurance, and value-added product sales in virtual dealership model, enhancing customer engagement and satisfaction.
- Assessed customer applications and structured transactions for affordability, profitability, and successful deal closure.
- Upheld customer service standards while achieving sales targets and adhering to budget expectations.
Finance & Insurance Manager
3 Years 1 Month- Restructured vehicle finance applications across multiple banks, communicating outcomes to customers and sales teams to enhance transparency.
- Coordinated FICA verification, contracts, payouts, insurance documentation, settlements, and NaTIS records, ensuring accuracy in daily reporting.
- Developed comprehensive financial strategies to enhance profitability and mitigate risks.
- Managed insurance portfolios, ensuring compliance with regulatory standards and company policies.
- Led cross-functional teams in implementing cost-saving initiatives across finance operations.
Finance & Insurance Assistant
1 Year 3 Months- Facilitated finance applications, verifications, contracts, payouts, settlements, and dealership documentation to ensure accuracy and compliance.
- Tracked applications and communicated status updates to dealership management and sales teams, leading to promotion opportunity as qualified F&I Manager.
- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Assisted clients with policy inquiries, providing accurate information and exceptional customer service.
- Coordinated documentation for underwriting processes, enhancing accuracy and turnaround times.
Education
Certificate - Programme in Forensic and Investigative Auditing; Course - Anti-Corruption and Commercial Crime Investigation
NCA Accredited; FAIS Phases 1, 2 & 3 (ALCARI); FSB Regulatory Examination Accredited
Class of Business - Short-Term Insurance: Personal Lines; Commercial Lines; Long-Term Insurance
Grade 12 / Matric
Skills
Automotive F&I
Vehicle Finance Applications
Deal Structuring
Lender Coordination
Regulatory Compliance
Contract Documentation
Loan processing coordination
Second-Gross Profit
Product sales
Negotiation
Sales Targets
Needs analysis
F&I Software
Digital Transaction Processing
Dealership Management Systems
Document review
Document analysis
Process Optimization
Time management
Software proficiency
Critical thinking
Analytical thinking
Task prioritization
Team collaboration
Proactive Problem Solving
Languages: English and Afrikaans
Critical thinking
Relationship building
Loan servicing
Client Satisfaction Enhancement
Team collaboration
Personal Information
Title: AUTOMOTIVE FINANCE & INSURANCE (F&I) MANAGER
Timeline
Finance & Insurance Manager - Relief / Contract Assignments
Multiple Automotive Dealerships
12.2019 - CurrentRead More
Finance & Insurance Manager
Phambili Auto Solutions / Capitec Bank
08.2015 - 04.2018Read More
Finance & Insurance Manager
Westvaal Holdings - General Motors / Westvaal Jacaranda
11.2011 - 12.2014Read More
Finance & Insurance Assistant
BB Group Global Nissan Gezina
07.2010 - 10.2011Read More
Moonstone
Class of Business from Short-Term Insurance: Personal Lines; Commercial Lines; Long-Term Insurance
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South African Financial Services Credentials
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University of South Africa (UNISA)
Certificate from Programme in Forensic and Investigative Auditing; Course - Anti-Corruption and Commercial Crime Investigation
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Wonderboom Highschool
Grade 12 / Matric
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