Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bilingual
Generic

Alma Benitez

Dripping Springs

Summary

Dynamic and highly reliable professional with extensive experience in customer service and sales management at Metro by T-Mobile. Proven ability to enhance client satisfaction through strong multitasking and complex problem-solving skills. Recognized for building lasting relationships and fostering teamwork in fast-paced environments, ensuring exceptional service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Mala Fama Rooftop
08.2023 - 09.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Receptionist

Cagle Pugh, Ltd. LLP
10.2022 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Sales Manager

Metro by T-Mobile
08.2020 - 10.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Bartender

The Coliseum
10.2021 - 02.2022
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

High School Diploma -

Premier At Lanier High School
Austin, TX
01-2015

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Complex Problem-solving

Certification

TABC Certification

Timeline

Bartender

Mala Fama Rooftop
08.2023 - 09.2025

Receptionist

Cagle Pugh, Ltd. LLP
10.2022 - 08.2023

Bartender

The Coliseum
10.2021 - 02.2022

Sales Manager

Metro by T-Mobile
08.2020 - 10.2022

High School Diploma -

Premier At Lanier High School

Bilingual

Fluent in Spanish/ English

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