ALMA CADENA
Austin,TX
Summary
Dynamic healthcare professional with expertise in claims processing and customer service. Bilingual in English and Spanish, adept at assisting diverse populations while ensuring HIPAA compliance and detailed record management. Proven ability to thrive in fast-paced environments, delivering compassionate support and effective solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Representative
Alorica
Austin, TX
08.2024 - 12.2025
- Assisted members with healthcare benefits, claims, billing, and OTC inquiries.
- Scheduled appointments and documented interactions in CRM systems.
- Resolved billing concerns and improved customer satisfaction.
- Maintained healthcare privacy and compliance standards.
- Managed patient inquiries and resolved issues efficiently through effective communication.
- Educated patients on healthcare services, enhancing understanding and engagement.
- Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations.
- Worked Remotely
Wafer Conductor
Infineon Technologies
Austin, TX
06.2023 - 11.2023
- Operated semiconductor wafer processing equipment.
- Performed inspections and quality checks.
- Maintained detailed logs and supported workflow efficiency.
- Operated machinery to ensure efficient production flow and quality standards.
- Conducted regular inspections of equipment to maintain operational safety and efficiency.
Office Clerk
Ed Her Plastics
Laredo, TX
11.2021 - 08.2022
- Executed data entry, inventory tracking, and invoice processing to maintain accurate records.
- Executed cash handling and deposit transactions to maintain financial integrity.
- Provided customer service and processed transactions.
- Utilized Excel, Word, and QuickBooks for data management.
- Structured documentation to streamline daily operations and enhance workflow efficiency.
- Coordinated email correspondence to facilitate timely responses and ensure effective information flow.
- Managed incoming phone calls to provide support and information.
- Performed scanning, faxing, and printing of documents for office use.
Warehouse Associate
US Farathane
Austin, TX
10.2018 - 03.2019
- Operated pallet jack to move materials efficiently, supporting timely order fulfillment.
- Prepared products for shipment and managed inventory.
- Ensured safety protocols and operational efficiency in fast-paced environment.
- Organized inventory by labeling and categorizing products accurately.
- Maintained organization of shelves, workstations, and pallet areas to promote a safe workspace.
Call Center Representative
Concentrix
Laredo, TX
04.2014 - 11.2015
- Answered incoming calls to assist customers with product inquiries, billing questions, and general service-related issues, providing comprehensive support.
- Managed inbound customer inquiries on products and services, ensuring accurate information and timely responses.
- Resolved customer issues through active listening and problem-solving, enhancing overall customer satisfaction.
- Conducted sales consultations to identify customer needs and recommend appropriate products.
Education
High School Diploma -
United High School
Laredo, TX06-2013
Skills
- Data Entry & Records Management
- Customer Service
- Claims & Billing Resolution
- Organization & Multitasking
- Problem-Solving
- HIPAA regulations
- Healthcare compliance
- Multitasking
- English
- Spanish
- Problem-solving
- Scheduling appointments
- Organized and detail oriented
Certification
Certified Medical Administrative Assistant (CMAA) — 2020
Timeline
Healthcare Representative
Alorica
08.2024 - 12.2025
Wafer Conductor
Infineon Technologies
06.2023 - 11.2023
Office Clerk
Ed Her Plastics
11.2021 - 08.2022
Warehouse Associate
US Farathane
10.2018 - 03.2019
Call Center Representative
Concentrix
04.2014 - 11.2015
High School Diploma -
United High School