CANDIDA VAZQUEZ ZAYAS
Longs,SC
Summary
Results-driven Healthcare Operations Specialist with expertise in patient scheduling, data entry, and insurance coordination. Strong ability to enhance client relationships and ensure process accuracy, leading to improved patient experiences and operational efficiency. Demonstrates adaptability and resourcefulness in independent work while quickly acquiring new skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Healthcare Operations & Care Coordinator
Jefferson Radiology Radpartners
East Hartford, CT
01.2021 - Current
- Scheduled and rescheduled appointments for all imaging modalities, optimizing patient access and operational efficiency.
- Coordinated communication with referring physicians and sent reminder letters to enhance referral follow-up.
- Delivered exceptional customer service while answering incoming calls, ensuring patient inquiries were addressed promptly.
- Processed order requisitions in a timely manner to maintain operational flow.
- Uploaded requisitions into patient eChart accurately to ensure data integrity.
- Obtained demographic and insurance information, requested clinical details clearly.
- Explained office policies regarding insurance participation and pre-authorization requirements.
- Responded to inbound inquiries, triaging and transferring calls effectively.
Patient Care Coordinator.
Jefferson Radiology affiliated Mednax
Glastonbury, CT
01.2015 - 01.2023
- Greets and escorts patients to the exam room and establishes professional rapport
- Coordinated patient documentation for pending examinations and procedures to ensure compliance and readiness
- Records and updates information on medical records
- Reviews schedules and laboratory requisitions to determine clinical appropriateness
- Demonstrates proficient IV skills and performs venipuncture for various Radiology exams
- Supported technologist and radiologist by preparing equipment during exams
- Set up exams and maintained supply inventory to ensure readiness for procedures
- Prepares relevant priors CDs and films copies for presentation to Radiologists
- Prepared supporting paperwork and performed data entry.
Medical assistant.
Dr. Ali Banki Dermatology
Glastonbury, CT
01.2010 - 01.2015
- Clinical duties such as setting up the examination room prior to an appointment and prepping and instructing patients on surgical procedures such as skin tags removal, biopsies and liquid nitrogen
- Assisted physician in high-paced environment, ensuring efficient patient care.
- Supported dermatologist during cosmetic procedures by preparing and delivering necessary tools.
- Greeted and escorted patients, discussed dermatological conditions and care, managed phone calls, performed data entry, updated medical records, and ordered medical supplies.
Education
Medical Assistant Diploma -
Fox Institute Business School
West Hartford, CT01-2010
Medical Assisting Extern -
Hartford Hospital
Hartford, CT01-2010
Some College (No Degree) - Multicultural Multilingual Interpretation Course
Central Connecticut State University
New Britain, CTSkills
- Data Entry & Records Management
- Epic systems
- Quality assurance
- Invoice and Document Tracking
- Accounts payable
- Reconciliation Support
- Discrepancy Resolution
- High-Volume Processing
- Authorizations
- Confidential Information Management
- OSHA compliance
- Time management
- Bilingual: English & Spanish
- Client relationship management
Certification
Certification: CPR, OSHA and HIPPA Medical Interpretation Course 2023
Languages
Bilingual in English and Spanish
SUMMARY OF QUALIFICATIONS
- 16 years of healthcare experience
- 5+ years in a high-volume contact center environment
- Experience analyzing and solving customer problems
- Knowledge of healthcare terminology
- Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring
- Ability to prioritize and handle multiple tasks in a challenging environment
- Dedicated, compassionate, honest, diligent and meticulous
- Strong work ethic and works efficiently with a team or independently
- Interacts effectively with a diverse, multi-generational clientele
Timeline
Healthcare Operations & Care Coordinator
Jefferson Radiology Radpartners
01.2021 - Current
Patient Care Coordinator.
Jefferson Radiology affiliated Mednax
01.2015 - 01.2023
Medical assistant.
Dr. Ali Banki Dermatology
01.2010 - 01.2015
Medical Assistant Diploma -
Fox Institute Business School
Medical Assisting Extern -
Hartford Hospital
Some College (No Degree) - Multicultural Multilingual Interpretation Course
Central Connecticut State University