Anna De Oliveira

• Manage front desk operations for a busy healthcare office supporting 8 different doctors in a fast-paced environment.
• Handle high-volume incoming calls while simultaneously responding to emails and communicating through Microsoft Teams.
• Coordinate patient scheduling, appointment confirmations, insurance verification, and intake support.
• Maintain accurate patient records and complete detailed data entry using electronic systems.
• Assist patients with billing inquiries, paperwork, and general customer support while maintaining professionalism and empathy.
• Collaborate with providers and staff to ensure smooth daily operations and efficient workflow management.

• Managed over 120 patient intakes daily while verifying appointment and insurance information.
• Coordinated scheduling, rescheduling, and appointment confirmations for patients and families.
• Maintained accurate patient records using electronic health record systems.
• Answered high-volume incoming calls and provided professional customer support.

• Assisted patients at the front desk and responded to questions in a

professional and timely manner.

• Coordinated appointment scheduling and maintained organized patient records.

• Verified insurance information and processed patient intake documentation accurately.

• Reviewed and maintained accurate patient records

• Assisted providers with administrative tasks, including preparing treatment rooms for patient care. Supported workflows by efficiently setting up treatment areas and medical equipment such as beds and electrical stimulation (TENS/stem) pads,

and supporting billing and documentation processes.