Amekia Alexander-Johnson
Lydia Alexander
Farmington, MI,MI
22
years of professional experience
Multi-talented Personal Care Aide with over 20 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors.
Work History
Patient Care Coordinator
2 Years 4 Months- Coordinated patient scheduling, appointment confirmations, and daily front-desk workflow.
- Verified insurance benefits and updated patient records in electronic systems.
- Assisted patients with intake forms, referrals, and hearing care documentation.
- Communicated treatment plans, next steps, and follow-up instructions clearly.
Caregiver
3 Years 10 Months- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Handled billing related activities focused on medical specialties.
- Liaised between physician, site of service and billing department to obtain appropriate documentation.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained the safety of the client environment by removing hazards such as rugs or furniture that could cause falls.
Insurance Verification Specialist
5 Years 2 Months- Examined claims, records and procedures to grant approval of coverage.
- Routed laboratory or diagnostic results to appropriate staff.
- Processed manual claims when necessary due to incorrect or incomplete information from providers or patients.
- Navigated through multiple online systems to obtain documentation.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Evaluated policies and procedures related to Insurance Verification activities.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Bone Marrow Transplant Financial Liaison
12 Years 4 Months- Developed strategies for debt collection activities in order to improve repayment rates.
- Negotiated payment plans with customers in arrears on their accounts.
- Reviewed customer account activity for potential fraud or abuse of services.
- Processed financial aid documents and completed basic verification of information.
- Maintained accurate records of all transactions related to accounts receivable.
- Provided training on financial procedures to new staff members.
- Prepared monthly reconciliations of accounts receivable ledgers for accuracy and completeness.
- Identified areas for improvement in existing financial processes or systems.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
No Degree - Health Administration
Certificate - Medical Insurance Billing/Coding
Medical Billing - Phlebotomy
Skills
Coordinated customer service interactions to address client needs.
Maintained patient companionship to promote comfort and trust.
Applied HIPAA compliance standards across confidential care activities.
Aligned daily support with care plan requirements.
Managed progress documentation to support accurate records.
Delivered compassionate client care with consistent professionalism.
Timeline
Patient Care Coordinator
AudioNova
06.2024 - CurrentRead More
Caregiver
Lydia Alexander
12.2022 - CurrentRead More
Insurance Verification Specialist
Walgreens Boots Alliance
10.2017 - 12.2022Read More
Bone Marrow Transplant Financial Liaison
Karmanos Cancer Institute
04.2005 - 08.2017Read More
National Institute of Technology
Certificate from Medical Insurance Billing/Coding
Read More
Ferris State University
No Degree from Health Administration
Read More
Academy of Health Careers, Inc.
Medical Billing from Phlebotomy
Read More