IRMA RAMIREZ
SAN DIEGO,CA
Summary
Executed provider enrollment, financial reporting, deposit reconciliation, and team leadership to minimize accounts receivable days and enhance collections while ensuring payer compliance and high patient satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Care Coordinator
City Best Hospice Care
Chula Vista, CA
12.2025 - Current
- Coordinated patient intake processes, ensuring timely and accurate information collection.
- Developed patient care plans in collaboration with healthcare teams to enhance service delivery.
- Managed scheduling of appointments and home visits for optimal resource allocation.
- Provided training and mentorship to new staff on best practices and compliance standards.
- Monitored patient feedback to identify areas for service enhancement and quality improvement.
- Facilitated communication between patients, families, and medical personnel to ensure cohesive care continuity.
Front Desk Receptionist
Clínica Médica De La Mora
San Diego, CA
11.2025 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between patients and medical staff to ensure seamless operations.
- Maintained organized filing systems for patient records, ensuring compliance with confidentiality regulations.
- Developed and maintained positive relationships with patients, fostering a welcoming environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
TEAM LEAD - MEDICAL BILLER II
Southern California Physician Services
San Diego, CA
12.2014 - 11.2025
- Lead a team of billing specialists, overseeing daily operations and ensuring timely claim submission and payment posting.
- Process insurance claims, verify eligibility, and follow up on denials and appeals to maximize revenue collection.
- Train and mentor new billing staff on company policies, billing software, and payer-specific guidelines.
- Manage credentialing and re-credentialing for providers to ensure continuous participation with payers.
- Maintain accurate deposit logs and prepare financial reports for management review.
- Collaborate with providers, patients, and insurance representatives to resolve billing discrepancies and maintain high customer satisfaction.
- Streamlined claim submission processes, achieving timely payments and enhancing revenue flow through improved operational efficiency.
- Cultivated strong relationships with providers and insurance representatives, effectively resolving billing discrepancies and ensuring high levels of customer satisfaction.
CASHIER – COOK
Burger King
San Diego, CA
05.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Maintained organized checkout area, optimizing workflow and minimizing wait times for customers.
- Trained new cashiers on register procedures, customer service standards, and safety protocols.
Education
MEDICAL ASSISTANT PROGRAM - undefined
UEI College
San Diego, CAHigh School Equivalency (GED) - undefined
San Diego, CASkills
Assisted in managing revenue cycle operations to enhance financial performance
Supported claims processing to expedite payment collection
Maintained accounts receivable records for efficient tracking
Facilitated appeals management to resolve claim disputes effectively
Coordinated denials management efforts to minimize revenue loss
Logged deposits accurately for financial reconciliation
Contributed to financial reporting processes for improved transparency
Adhered to HIPAA compliance standards in all operations
Verified insurance information to ensure coverage accuracy
Assisted with credentialing to maintain provider qualifications
Helped in provider enrollment to streamline onboarding processes
Collaborated with team members to foster a positive work environment
Participated in training sessions to enhance team skills
Delivered high-quality customer service to improve patient satisfaction
Communicated effectively with patients to address inquiries and concerns
Performed data analysis to identify trends and provide insights
Resolved conflicts efficiently to maintain team harmony
Optimized workflow processes to enhance operational efficiency
Certification
- CERTIFICATION
- Certified Medical Assistant (CMA)
- 2010
LANGUAGES
English
Spanish
Timeline
Patient Care Coordinator
City Best Hospice Care
12.2025 - Current
Front Desk Receptionist
Clínica Médica De La Mora
11.2025 - Current
TEAM LEAD - MEDICAL BILLER II
Southern California Physician Services
12.2014 - 11.2025
CASHIER – COOK
Burger King
05.2014 - 12.2014
High School Equivalency (GED) - undefined
MEDICAL ASSISTANT PROGRAM - undefined
UEI College