Alma Childers

• Helped clients or residents with activities of daily living
• Performed personal care tasks such as hygiene, ambulation, eating, dressing, toileting, and shaving
• Spoke with clients and give them companionship while participating in resident activities
• Prepared nutritious meals and snacks for clients
• Provided transfer assistance by moving clients in and out of beds, baths, wheelchairs, or cars.

• Communicated effectively via telephone, email and in person with active military members, retired military, and survivors of military members.
• Understood and thoroughly explained services provided to customers and potential customers.
• Updated, entered and reviewed customer data.
• Reviewed statistic enrollment data and prepared reports.

• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Engaged in community outreach to aid program mission centered on community support and enrichment.
• Tracked volunteer hours in spreadsheets.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stayed up-to-date on menu changes to help customers make food choices.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Explained menu items and suggested appropriate options for food allergy concerns

• Presented and drafted various scheduling options for clients to help allocate time for classes, extra work and free time.
• Strengthened residential community by coordinating 3 volunteering events each week.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.

• Participated in cross-functional team-building activities.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Professional Development: Principles of Accounting; Introduction to Spreadsheets; Word Processing; Business Calculations; Database Concepts; Business Applications; Business Communications; Administrative Office Procedures.

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• Ranked in Top 3% of class (Summa Cum Laude)