Alma Coronado

• Developed and maintained filing systems to improve document retrieval and organization.
• Assisted in the preparation of reports and presentations, enhancing communication effectiveness.
• Oversaw supply inventory management, ensuring availability of essential resources for daily operations.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
• Managed cash register operations, accurately processing transactions and handling customer inquiries.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Welcomed customers at the entrance to create a friendly atmosphere., helped locate merchandise, and suggested suitable options.

Reviewed and updated claim reports to ensure accuracy and compliance with regulatory standards.

• Analyzed claims data to identify trends and discrepancies, ensuring compliance with company policies.
• Collaborated with cross-functional teams to resolve complex claims issues, enhancing customer satisfaction.
• Reviewed and processed high-volume claims efficiently, maintaining accuracy throughout the lifecycle.

• Troubleshot technical issues at vote centers for election devices, enabling uninterrupted operations during critical events.
• Utilized tools and applications to communicate and manage field assignments effectively, ensuring timely completion of tasks.
• Responsible for troubleshooting technical issues and determining the proper solution.
• Utilized various tools and applications to efficiently communicate and manage field assignments.
• Effectively utilized the mobile application "Workforce" to accept and complete field assignments promptly.
• Assisted in opening and closing vote center operations during elections.
• Troubleshot technical issues and determined proper solutions.
• Managed Ballot Marking Devices to ensure proper functionality.
• Operated Uninterruptible Power Supply units to maintain device power.
• Utilized epollbooks for voter check-in processes at polling locations.

• Analyzed and processed applications to assist eligible households with financial assistance and housing stability services.
• Processed tenant and landlord rental cases utilizing Neighborly portal.
• Reviewed documents to ensure compliance with regulations and guidelines.
• Worked efficiently with both tenant and landlord to obtain necessary documents to process their application.
• Processed a minimum of 40 cases per day and met weekly compliance quotas.
• Utilized JIRA management software tool to process and track payments.
• Utilized Power BI software report to review utility bill payment, track landlord documents that were uploaded and confirm jurisdiction.
• Utilized GIS (Geographic Information System) to retrieve geographic data on applicants.
• Coordinated with tenants and landlords to gather essential documents for timely application processing.
• Completed and submitted Excel spreadsheets to track daily workload.
• Collaborated with team members to facilitate positive resolutions for tenant and landlord appeals.
• Processed both tenant and landlord appeal applications in the Appeals Department.
• Managed case documentation and ensured compliance with organizational standards and regulations.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

• Welcomed patients, scheduled appointments, managed patient records, answered phone calls, and handled administrative tasks to ensure smooth operations. Answered patients’ questions to provide clarity and support during their visits. Assisted patients with filling out forms and paperwork to facilitate efficient processing and improve their experience. Directing patients to the appropriate areas within the facility.
• Managed patient scheduling to optimize clinic workflow and enhance appointment availability.
• Coordinated insurance verification processes to ensure accurate coverage and reduce claim denials.
• Verified insurance eligibility and coverage for patients.

• Analyzed and processed workers’ compensation claims by investigating and gathering information to assess claim exposure.
• Processed complex and technically challenging claims, ensuring accurate evaluation and resolution.
• Reported claims to carrier, responding to requests for direction in a timely and professional manner.
• Exhibited friendly demeanor while interacting with clients and coworkers
• Personable with a positive attitude

• Scheduled new intakes to ensure timely client engagement.
• Facilitated scheduling of depositions with attorneys and clients.
• Coordinate depositions
• Resolved inquiries from client attorneys via email and telephone, providing clear and effective support.