Alma De Leon
Newhall,CA
Summary
Accomplished Director of Client Services and Senior Account Manager at AMS Fulfillment, adept in relationship management and cross-functional coordination. Excelled in enhancing customer satisfaction and brand awareness, achieving significant improvements in client services. Leveraged analytical mindset and multitasking capacity to drive team success and exceed client expectations.
Overview
11
11
years of professional experience
Work History
Director of Client Services
AMS Fulfillment
Valencia, California
03.2014 - Current
- Analyzed resource levels, productivity, and efficiency to maintain an appropriate level of staff for services exceeding client expectations.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with clients to discuss their needs and expectations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Analyzed business performance data and forecasted business results for upper management.
- Identified areas of improvement for customer service processes and procedures.
- Managed the organization's daily operations.
Senior Account Manager
AMS Fulfillment
Valencia, California
03.2020 - 03.2024
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Listened to customer needs to identify and recommend best products and services.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Identified areas for improvement within existing processes by analyzing operational data.
- Collaborated with internal departments such as marketing, operations, andfinance. to ensure successful execution of projects.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
Education
High School Diploma -
Hollywood High School
Hollywood, CA06-2004
Skills
- Brand awareness
- Relationship management
- Cross-functional coordination
- Customer satisfaction
- Client relationships
- Recruiting and hiring
- Analytical mindset
- Multitasking capacity
Languages
Spanish
Professional
Timeline
Senior Account Manager
AMS Fulfillment
03.2020 - 03.2024
Director of Client Services
AMS Fulfillment
03.2014 - Current
High School Diploma -
Hollywood High School
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