Alma D. Martinez
New York,USA
Summary
Results-oriented Customer Service Professional with over 20 years of experience in delivering exceptional support. Proven leadership capabilities with a hands-on approach to driving company growth through proactive strategies. Experienced Personal Care Assistant, skilled in providing compassionate care and support, ensuring client well-being and comfort. Strong communicator, fostering collaboration with healthcare teams and families.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Pca
Pella Home Care
12.2025 - Current
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to patients in hospital facility.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Cared for clients with diagnoses such as Dementia, diabetes, Alzheimer disease and bed bound patients.
Personal Care Assistant
Marks Home Care
10.2025 - Current
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
PCA
Accent Care Home Health
08.2025 - Current
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Maintained accurate documentation of care activities and patient progress for compliance purposes.
- Assisted in mobility exercises and physical therapy routines, promoting patient independence.
- Developed strong relationships with patients, encouraging emotional well-being and trust in care services.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Personal Care Assistant
Ideal Home Care Services
07.2025 - Current
- Assisted clients with daily living activities, enhancing their comfort and well-being.
- Documented client progress and behaviors, maintaining accurate records for healthcare providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Outreach Field Worker
Mosaic NYC Health & Hospital
04.2021 - 09.2021
- Vaccine registration handing out masks, hand sanitizers, gloves and literature, educating the public to prevent the spread of Covid-19
- (312)-526-3126
Team Lead
The Millennium Group Of Delaware
02.2008 - 02.2012
- Stand in receptionist covered lunch breaks vacation, organized and coordinate incoming mail, distributed mail and packages, handled couriers services and shipping, conducted research in mailing service issues organized office stock distribution, decision making, delivery of payroll checks, fulfillment area used Neopost Mailing Machine to label massive presort mail to over 10,000 clients, setup conference rooms for meetings with projectors, water, soda, coffee/ tea and food spread or snacks
- 212-855-1000
Customer Service Representative
Pitney Bowes Management Services
10.1997 - 07.2007
- Picked up copy jobs from clients, delivered to copy room, pouched mail-Mail, International Mail, on Pitney Bowes Mailing Machine. Delivered and processed and picked up Dhl, Fedex, Ups, packages throughout the company. Setup conference rooms for meetings with projectors, water, soda coffee and food layout, (Dispatcher), sending messengers to pickup packages, documents, and delivering them to clients using deluxe courier and supreme courier
- 212-351-4695
Cashier
Block Buster Video Store
01.1994 - 03.1995
- I rented out the video’s to members and made the membership cards to become a member to eligible customers. Overnight inventory of the store. When closing we had to place the returns back to shelf face them. Replenish the concession items sweep and mop the store at closing time.
- Permanently Closed
Education
High School -
Bronx Regional Vocational High School
Bronx, NYSkills
- Personal hygiene assistance
- Emotional support
- Dementia care
- Compassionate care
- Vital signs monitoring
- Emergency response
- Meal preparation
- Nutrition monitoring
- Transfer techniques
- Daily living assistance
- Medication reminders
- Mobility support
- Family support
- CPR certification
- Wound care
- Medical equipment operation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Collaborated with team of 6 in the development of The Fulfillment Area.
Certification
- PCA Certified
- Certificate Number: 01580098
- Home Care Registry Number: 01308835
Languages
Spanish
Professional Working
Timeline
Pca
Pella Home Care
12.2025 - Current
Personal Care Assistant
Marks Home Care
10.2025 - Current
PCA
Accent Care Home Health
08.2025 - Current
Personal Care Assistant
Ideal Home Care Services
07.2025 - Current
Outreach Field Worker
Mosaic NYC Health & Hospital
04.2021 - 09.2021
Team Lead
The Millennium Group Of Delaware
02.2008 - 02.2012
Customer Service Representative
Pitney Bowes Management Services
10.1997 - 07.2007
Cashier
Block Buster Video Store
01.1994 - 03.1995
High School -
Bronx Regional Vocational High School