Alma Espino
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Admin
Ent Credit Union
05.2022 - Current
- Enforced company policy and procedure and to improve workplace and employee efficiency and readiness.
- Provided answers to frontline questions via phone and email, typically within same business day.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Enhanced communication between departments through regular meetings and updates.
- Assisted in the development of strategic plans for department growth while maintaining a focus on operational efficiency.
Sr. MSR and Loan Consultant
Ent Credit Union
04.2019 - 05.2022
- Consults with members about their lending needs to help them achieve their financial goals, including collection and analysis of information about client's financial situation
- Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarizations, and collecting fees
- Submitted loan applications to underwriter for verification and recommendations
- Process standard teller transactions and opened new accounts while providing excellent member service
- Proactively identified solutions for customers experiencing credit issues
- Compiled documentation necessary to successfully fund over $1.2 million in loans per month.
Sr. Bank Teller
Bellco Credit Union
02.2016 - 02.2019
- Established credibility with members and remembered over 40+ names of regulars, creating friendly rapport with members
- Assisted vault as needed, ordered/received cash from Loomis, balanced daily
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Business Administration and Management -
Metropolitan State University of Denver
Denver, COSkills
- Solving problems under pressure
- Bilingual Verbal and Written Communication
- Analytical and Critical Thinking
- Proficient in Microsoft Excel
- Data Exports via Creatio and Tableau Software
- Ability to prioritize and organize workload effectively
Certification
Licensed Colorado Notary Public
Timeline
Operations Admin
Ent Credit Union
05.2022 - Current
Sr. MSR and Loan Consultant
Ent Credit Union
04.2019 - 05.2022
Sr. Bank Teller
Bellco Credit Union
02.2016 - 02.2019
Business Administration and Management -
Metropolitan State University of Denver
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