Alma Fisher
Austin,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled dispatcher with several years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers.
Overview
10
10
years of professional experience
Work History
Construction Support Coordinator
Broadband Telecom Services
Austin, TX
07.2014 - 07.2024
- Participated in team meetings discussing changes in procedures or processes.
- Created work orders for the technician for billing.
- Reached out to the customers if the tech was not able to get an answer.
- Sent emails to Spectrum for more information on a work order.
- Closed out work orders with Spectrum.
- Scheduled appointments with the customer for the technician.
- Created a Google Docs sheet to keep track of the jobs coming in from Spectrum.
- Reached out to the customers to give an ETA, or rescheduled if necessary.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05-2012
Skills
- Microsoft Excel
- Telephone Etiquette
- Data Entry
- Dispatch Communications
- Customer service
- Multitask
- Scheduling
Languages
Spanish
Professional
Timeline
Construction Support Coordinator
Broadband Telecom Services
07.2014 - 07.2024
High School Diploma -
Del Valle High School
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