Alma Flores
Hawaiian Gardens,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Call Center Representative
LSAG LLC
Garden Grove, CA
11.2021 - Current
- Maintained high levels of professionalism while interacting with customers via phone or email, and assisting with Spanish speaking customers.
- Resolve customers inquiries in both Spanish and English to better assist customers needs.
- Take payments and assist with a better options if needed by customers.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Trained and assist new employees to have proper phone etiquette.
- Assist with crating Spanish scripts for those needed.
- Advocated on behalf of clients in need of language assistance services.
- Interpreted phone conversations between people who spoke different languages fluently.
Shipping and Receiving Clerk
Target
Seal Beach, California
08.2018 - 08.2021
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Received incoming shipments and verified contents against packing slips.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Ensured compliance with safety regulations related to hazardous materials handling.
- Processed outbound shipments, including packing and labeling products for delivery.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Organized materials into appropriate storage areas based on product type or size.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared work orders, bills of lading or shipping orders to route materials.
Target Team Leader
Target
Seal Beach, California
06.2015 - 08.2018
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
High School Diploma -
Artesia High School
Lakewood, CA06-2010
Skills
- Data Entry
- Filing
- Office Administration
- Microsoft Word
- Verbal Communication
- Data organization
- Paperwork drafting
- Multitasking and prioritization
- Call handling
- Customer Service
- Telephone Etiquette
- Strong interpersonal skills
- Administrative tasks
Timeline
Call Center Representative
LSAG LLC
11.2021 - Current
Shipping and Receiving Clerk
Target
08.2018 - 08.2021
Target Team Leader
Target
06.2015 - 08.2018
High School Diploma -
Artesia High School