Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alma Franco-Torres

Greeley,CO

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Janitor

Superior Janitorial Solutions
05.2024 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Donor Support Technician

CSL Plasma
02.2023 - 07.2023
  • Streamlined the donation process through proficient operation of blood collection equipment and machinery.
  • Achieved consistent compliance with industry regulations through meticulous attention to detail in documentation practices.
  • Contributed to overall donation center success by meeting or exceeding individual collection targets regularly.
  • Ensured accurate data entry and record-keeping, resulting in streamlined processing of donations.

Sr. Care Specialist

FNBO
11.2019 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

GED -

Front Range Community College
Fort. Collins, CO
10.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Problem Resolution
  • Computer Proficiency
  • Product Knowledge
  • De-Escalation Techniques
  • Quality Control

References

  • Jovani Marceleno ( 970 ) 978-7669
  • Carlos Garcia ( 720) 234-8469
  • Karen Terrazas ( 970) 584-4981

Timeline

Janitor

Superior Janitorial Solutions
05.2024 - Current

Donor Support Technician

CSL Plasma
02.2023 - 07.2023

Sr. Care Specialist

FNBO
11.2019 - 02.2022

GED -

Front Range Community College

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Alma Franco-Torres