Alma Gamez
Pinehurst
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Blazar Solutions
08.2020 - 06.2021
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely, adhering to traffic regulations and company policies.
- Managed route planning to optimize travel time and reduce fuel consumption.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
Delivery Driver
Fusion LLc
01.2020 - 08.2020
- Maintained accurate records of deliveries, including mileage and delivery confirmations.
- Assisted in training new drivers on best practices for delivery procedures and customer interactions.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Server
Home Plate Bar and Grill
01.2010 - 05.2020
- Trained and mentored new servers on restaurant procedures and menu knowledge.
- Managed multiple tables effectively while maintaining high levels of guest satisfaction.
- Resolved customer complaints swiftly, ensuring positive dining experiences and repeat business.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Waltrip High School
Houston, TX05-2005
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Blazar Solutions
08.2020 - 06.2021
Delivery Driver
Fusion LLc
01.2020 - 08.2020
Server
Home Plate Bar and Grill
01.2010 - 05.2020
High School Diploma -
Waltrip High School
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