Alma Garcia
Houston,TX
Summary
At Sam Houston Race Park, I excelled as Director of Housekeeping, enhancing operational efficiency and achieving significant cost savings. Expert in sanitation protocols and staff management, I led teams to high standards of cleanliness, fostering guest satisfaction and operational excellence. My strategic approach to budgeting and staff development underscores my ability to drive success and innovation.
Overview
37
37
years of professional experience
Work History
Director of Housekeeping
Sam Houston Race Park
Houston, TX
07.2024 - 12.2024
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Prepared work schedules for associates to promote proper staffing levels.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Assigned work and monitored performance of project personnel.
- Operated a variety of machinery and tools safely and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
Housekeeping Supervisor
ABM Janitorial Services
Houston, TX
07.1987 - 07.2004
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Applied Science - Accounting
Houston Community College
Houston, TX12-2001
High School Diploma -
Jefferson Davis High School
Houston, TX06-1988
Skills
- Sanitation protocols
- Budgeting expertise
- Supplies inventory
- Operations
- Guest service
- Staff management
- Scheduling
- Performance evaluation
- Staff training and development
- Operational efficiency analysis
Languages
Spanish
Professional
Timeline
Director of Housekeeping
Sam Houston Race Park
07.2024 - 12.2024
Housekeeping Supervisor
ABM Janitorial Services
07.1987 - 07.2004
Associate of Applied Science - Accounting
Houston Community College
High School Diploma -
Jefferson Davis High School
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