Alma Gonzalez
Cheyenne Wells,CO
Summary
Highly-motivated and committed employee willing to take on new challenges. Strong worth ethic, adaptability and great interpersonal skills. Adept at working effectively unsupervised and quick to mastering new skills. Experienced bilingual customer service skills for over 3+ years. Utilized both languages (English and Spanish) to resolve issues.
Overview
4
4
years of professional experience
Work History
Registration Receptionist/ Business Office
Keefe Memorial Hospital
Cheyenne Wells, CO
03.2021 - Current
- Provided support to clinical staff with regards to registration related tasks.
- Answered questions about health plan coverage policies and procedures.
- Maintained an organized filing system for all paperwork related to patient information.
- Resolved customer service issues in a timely manner while maintaining a positive attitude.
- Explained various payment options to patients such as cash payments, discounted programs, or credit card payments and assisted them in selecting a payment option that best suits their needs, As well as posting payments into patient account.
- Communicating any issues to appropriate personnel.
- Communicated effectively within different hospital departments.
- Verified patient demographic information and updated records accordingly.
- Greeted and registered patients, verified insurance information, collected copayments as well as answering general questions and directing to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and forward calls to appropriate personnel.
Education
High School Diploma -
Goal Academy
Thornton, CO06.2019
Skills
- Communication both verbal and written fluently
- Positive attitude
- Multitasker
- Organized
- Document management
- Courteous and Professional
- Bilingual
- Attention to detail
- Follow-up skills
- Patient confidentiality
- Billing procedures
- Patient registration
- Accounts Receivable
- Customer satisfaction
- Visitor and customer relations
Timeline
Registration Receptionist/ Business Office
Keefe Memorial Hospital
03.2021 - Current
High School Diploma -
Goal Academy