Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Little

Talihina,OK

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

16
16
years of professional experience

Work History

Business Office Receptionist

Choctaw Nation Health Services Authority
07.2017 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Medical Billing Specialist

Choctaw Nation Health Services Authority
10.2007 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Filed and updated patient information and medical records.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

Benefits Coordinator

Choctaw Nation Health Services Authority
10.2007 - Current
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Implemented open enrollment system to streamline benefits processes for employees.

Contracts Coordinator

Choctaw Nation Health Services Authority
10.2010 - 10.2015
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Stored and filed contract documents in orderly, organized systems.

Education

Drama

Northern Oklahoma College
Tonkawa, OK

Elementary Education

Eastern Oklahoma State College
Wilburton, OK

Elementary Education

Carl Albert State College
Poteau, OK

Elementary Education

University of Arkansas-Fort Smith
Fort Smith, AR

Professional Business Certificate

Choctaw University
Durant, OK

Yoga Fit Certification
Austin
03.2015

Skills

  • Project Coordination
  • Technical Support
  • Data Entry
  • File Management
  • Administrative Support
  • Travel Coordination
  • Clerical Support
  • Professional Demeanor
  • Multi-Line Telephone Systems
  • Performance Improvement
  • Verbal and Written Communication
  • Business Operations Understanding
  • Telephone Skills
  • Customer/Client Relations
  • Service-Oriented Mindset
  • Document Control
  • Information Protection
  • Document Management
  • Office Equipment Operations
  • Travel Planning
  • Security Awareness
  • Tech-Savvy
  • Organization Skills
  • Strategic Planning
  • Time Management
  • Security Understanding
  • Data Inputting
  • Multi-Line Telephone Operation
  • Greeting and Seating Clients
  • Customer and Client Relations
  • Calendar Management
  • Record Keeping
  • Telephone Etiquette
  • Multitasking Abilities
  • Travel Arrangements
  • Customer Service
  • Problem Solving
  • Interpersonal Skills
  • Office Equipment Operation
  • Attention to Detail
  • Conflict Resolution
  • Professionalism
  • Microsoft Office Proficiency
  • Active Listening
  • Confidentiality Maintenance
  • Organizational Skills
  • Excellent Communication
  • Basic Accounting
  • Call Management
  • Multi-Line Phone Systems
  • Equipment Troubleshooting
  • Problem-Solving
  • Relationship Building
  • Customer Complaint Resolution
  • Courteous and Professional
  • Team Collaboration
  • Basic Math
  • Accounting and Billing Software
  • Punctual and Reliable

Timeline

Business Office Receptionist

Choctaw Nation Health Services Authority
07.2017 - Current

Contracts Coordinator

Choctaw Nation Health Services Authority
10.2010 - 10.2015

Medical Billing Specialist

Choctaw Nation Health Services Authority
10.2007 - Current

Benefits Coordinator

Choctaw Nation Health Services Authority
10.2007 - Current

Drama

Northern Oklahoma College

Elementary Education

Eastern Oklahoma State College

Elementary Education

Carl Albert State College

Elementary Education

University of Arkansas-Fort Smith

Professional Business Certificate

Choctaw University

Yoga Fit Certification

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Karen Little