Alma Gueta
Laredo,TX
Summary
Dynamic leader with a proven track record at State Farm, enhancing client satisfaction and exceeding sales targets through expert customer relationship building and strategic sales planning. Skilled in personnel training and decision-making, I consistently achieve top performer status by leveraging interpersonal communication and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
State Farm
Laredo, TX
07.2023 - 06.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Stayed up-to-date with industry trends to position company as market leader.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Conducted detailed market analysis to guide development of sales strategies.
Correctional Officer
LaSalle Regional Detention Center
Encinal, TX
05.2015 - 12.2016
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Teller
International Bank of Commerce
Laredo, TX
02.2012 - 05.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Sales Representative Team Leader
Lilis Tutus
Laredo, TX
10.2011 - 02.2012
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Sales Representatives
Wireless World
Laredo, TX
06.2010 - 05.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Exceeded sales targets through effective planning and goal setting.
Education
High School Diploma -
Nixon High School
Laredo, TXRadiology
Laredo Community College
Laredo, TXAssociate Of Applied Science - Criminal Justice
Kaplan College
Laredo, TX10.2013
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-Solving
- Prospecting skills
- Personnel Training
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
Certification
Tcole Jailer licenses
Licenses to Carry
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
State Farm
07.2023 - 06.2024
Correctional Officer
LaSalle Regional Detention Center
05.2015 - 12.2016
Teller
International Bank of Commerce
02.2012 - 05.2012
Sales Representative Team Leader
Lilis Tutus
10.2011 - 02.2012
Sales Representatives
Wireless World
06.2010 - 05.2011
High School Diploma -
Nixon High School
Radiology
Laredo Community College
Associate Of Applied Science - Criminal Justice
Kaplan College