Alma- Elizabeth Hernandez
Brooklyn
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Server
Buddakan NY
New York
06.2021 - Current
- Deliver exceptional fine-dining service while managing multiple tables in a high-volume, fast-paced setting
- Provide personalized guest experiences through attentive service, anticipation of needs, and professional problem resolution
- Demonstrate expert knowledge of menu items, ingredients, preparation methods, and allergens to guide guest selections
- Coordinate meal pacing and coursing with kitchen and bar to ensure timely, seamless service
- Maintain impeccable table presentation, dining room cleanliness, and swift table resets
- Upsell menu items, wine pairings, and specials to increase average check value
Restaurant Manager
Piccoli Trattoria
Brooklyn
01.2014 - 05.2021
- Oversee daily restaurant operations to ensure seamless, refined service
- Maintain exceptional dining standards for timing, presentation, and guest experience
- Coordinate front-of-house and back-of-house to deliver polished, synchronized service
- Resolve guest concerns promptly and professionally
- Recruit, train, mentor front-of-house staff, and conduct performance evaluations
- Manage budgets, labor costs, inventory and operational expenses
- Support strategies to increase average check size and repeat business
- Oversee wine program standards and beverage controls
- Uphold brand standards and continuously improve service quality
- Prepare operational reports and communicate with ownership
Education
Bachelor of Arts - Studio Arts
Hunter College
New York (City), NY 08.2010 - 05.2014
Health And Human Services High School
New York, NYSkills
- Guest experience & relationship building
- Prioritization and time management
- Excellent interpersonal communication
- Cross-functional teamwork
- Profound understanding of fine dining hospitality culture and etiquette
- In depth knowledge of wine varietals and regions with ability to pair alongside meals
- Adaptability in high-expectation environments
Languages
Spanish
Native/ Bilingual
Timeline
Server
Buddakan NY
06.2021 - Current
Restaurant Manager
Piccoli Trattoria
01.2014 - 05.2021
Bachelor of Arts - Studio Arts
Hunter College
08.2010 - 05.2014
Health And Human Services High School