Alma Hurtado
Highlands Ranch,CO
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Long Term Substitute- EA IV
Douglas County School District
Highlands Ranch, Colorado
02.2025 - 05.2025
- Provided support and guidance to both students and colleagues to maintain a collaborative work environment.
- Worked individually with students on classwork and behavioral issues.
- Assisted teachers with students' needs.
- Assisted teachers with any tasks they needed help with.
Caregiver for Relative
N/A
Highlands Ranch, CO
01.2013 - 10.2024
- Assisted relative with activities of daily living, including: Bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- Assisting with cleaning and laundry.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
Admissions Representative
ESM
Highlands Ranch, CO
06.2012 - 01.2013
- Meeting daily and annual student interaction goals.
- Answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
- Mastering ESM's communication systems (phone, e-mail and other internet databases such as Salesforce).
- Conducting phone interviews with students to realize their education interests and move students forward to registration and/or application process.
- Assist students with registering for their Program of Interest.
- Building and maintaining an engaging rapport, quickly, with many students throughout the day.
- Maintained accurate records of student applications and documents.
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
Education Consultant
ESM
Highlands Ranch, CO
03.2012 - 06.2012
- Conduct outbound/inbound calls to prospective students to determine level of interest. This includes matching educational interests to programs; establishing which training modality would be most appropriate for prospective student's educational needs.
- Overcoming objections presented by prospective student.
- Maintaining a high level of industry knowledge in order to communicate current industry trends and practices and drive students to related programs.
- Lead management and subsequent follow up calls are required. This includes following up with prospective students/client to ensure enrollment process is moving forward.
Educational Assistant, Technology
Arkansas Elementary School
Aurora, CO
08.2010 - 12.2010
- Teach computer skills to elementary school students, including keyboarding, word processing, and Microsoft Office programs.
- Creating lesson plans based on K-5th grade curriculum in order to ensure student technological progress.
- Set up new computers, projectors, as well as Promethean boards. Responsible for troubleshooting and installing software and hardware.
- Train/instruct staff as needed, and assisting with integrating technology in the classroom.
- Monitor students prior to class and during lunch.
- Attended faculty meetings and parent conferences as needed.
- Created a positive learning environment by encouraging cooperation among students.
- Maintained accurate records of all student assessments and attendance data.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
Truancy Coordinator, Student Intern
Safe City Office
Denver, CO
04.2009 - 10.2009
- Completed assessments with families and students.
- Developed specific treatment plans for students in order to address and improve school attendance.
- Monitored case progress, as well as data tracking.
- Performed home visits during school summer break in order to ascertain student compliance with individual treatment plans.
Student Representative- Call Center
Community College of Denver
Denver, CO
08.2006 - 04.2009
- Assisted students regarding admissions, registration, and records inquiries.
- Clerical work, including data entry.
- Worked on special projects for the Recruitment Services Office.
- Provided campus tours to possible future Community College of Denver students.
- Maintained accurate records of all interactions between students and school representatives.
- Facilitated communication between school administration and current and prospective students.
- Provided support during new student orientations by answering questions about courses offered, housing arrangements.
- Resolved issues related to student complaints or grievances in an effective manner.
- Collaborated with faculty and staff to ensure a positive experience for all students.
Roadside Assistance and Membership Services Representative
AAA
Denver, CO
11.2003 - 01.2005
- Assisted stranded members with taking information regarding vehicle's location and description. Responsible for obtaining correct information in order to send towing truck.
- Assisted members with any questions regarding their memberships, as well as signing up new members and processing membership payments.
- Maintained accurate records of member accounts, including payments and renewals.
- Processed incoming applications for membership and kept up-to-date databases of memberships.
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
Education
Bachelor of Arts - Sociology
University of Colorado Denver
Denver, CO05.2010
High School Diploma -
Gateway High School
Aurora, CO01.2002
Skills
- Excellent organizational skills
- Excellent interpersonal skills
- Proficient in Windows operating systems (Word, PowerPoint, Excel, and Outlook)
- Student support
- Behavior management
- Communication skills
- Team collaboration
- Problem solving
- Friendly, positive attitude
References
References provided upon request
Timeline
Long Term Substitute- EA IV
Douglas County School District
02.2025 - 05.2025
Caregiver for Relative
N/A
01.2013 - 10.2024
Admissions Representative
ESM
06.2012 - 01.2013
Education Consultant
ESM
03.2012 - 06.2012
Educational Assistant, Technology
Arkansas Elementary School
08.2010 - 12.2010
Truancy Coordinator, Student Intern
Safe City Office
04.2009 - 10.2009
Student Representative- Call Center
Community College of Denver
08.2006 - 04.2009
Roadside Assistance and Membership Services Representative
AAA
11.2003 - 01.2005
Bachelor of Arts - Sociology
University of Colorado Denver
High School Diploma -
Gateway High School