Alma-Leys Rosado
Cleveland
Summary
Dedicated Medical Assistant with expertise in vital signs measurement, patient education, and team collaboration. Committed to ensuring compliance with health regulations while delivering exceptional patient care.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Southwest General Hospital
Cleveland
01.2023 - Current
- Assisted in patient intake by gathering medical history and vital signs.
- Coordinated with physicians to schedule appointments and manage patient flow.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Educated patients on treatment plans and provided post-visit instructions.
- Maintained accurate patient records using electronic health record systems.
- Supported front desk operations by answering calls and processing paperwork.
- Collaborated with healthcare team to enhance patient care efficiency and quality.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
Key Holeder
Dollar General Store
Cleveland oh
10.2021 - 01.2022
- Opened and closed the store, ensuring security and readiness for customers.
- Assisted customers with inquiries and product selections to enhance their shopping experience.
- Managed cash register transactions accurately and efficiently during busy shifts.
- Organized merchandise displays to maintain an appealing store environment.
- Conducted inventory counts to ensure stock accuracy and availability for customers.
- Trained new employees on store policies, procedures, and customer service standards.
- Monitored sales floor activities to ensure compliance with company policies and safety standards.
- Collaborated with team members to address customer concerns promptly and effectively.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Facilitated and developed lasting relationships with clients to increase client retention.
Assistant Manager
Rally's Restaurant
Cleveland
03.2020 - 09.2021
- Supervised daily restaurant operations and managed staff scheduling.
- Trained new team members on customer service protocols and menu knowledge.
- Ensured compliance with food safety standards and health regulations.
- Assisted in inventory management and ordering supplies for the restaurant.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Monitored cash handling procedures and assisted with financial reporting.
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
Data Entry Clerk
Cleveland Municipal Court
Cleveland
01.2014 - 07.2020
- Entered case information into the court's database accurately and efficiently.
- Maintained organized files for court documents and legal records.
- Reviewed data entries for accuracy and corrected discrepancies promptly.
- Assisted with scheduling hearings and managing court calendars effectively.
- Supported the transition to digital filing systems, ensuring compliance with regulations.
- Updated existing records with new or revised information as needed.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Contacted customers via phone or email to address data inquiries.
- Assisted colleagues with resolving any issues related to data entry operations.
- Exceeded quality goals to support team productivity.
- Maintained data entry requirements by following data program techniques and procedures.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
Home Health Aide
Priority Health
Cleveland
03.2011 - 04.2014
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained a safe and clean environment for patients at home.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Planned, prepared or served meals to patients according to prescribed diets.
Education
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
Parma, OH03-2013
Associate of Applied Science - medical assistant
Bryant & Stratton College
Parma,oh03-2011
Skills
- Vital signs measurement
- Patient education
- Electronic health records
- Injection administration
- Laboratory testing
- Medical terminology
- Appointment scheduling
- Patient intake management
- Health regulations compliance
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Specimens collection and processing
- Vital signs and examinations
- Documentation expert
- Patient assessments
- EKG set up and monitoring
- Direct patient care
- EKG administration
- Communicating with patient families
- Lab equipment operation
- Stocking supplies
- Fluent in both Englis and Spanish
- Wound care and irrigation
- Venipuncture and phlebotomy
- Customer service
- HIPAA compliance
- Maintaining confidentiality
- Ear irrigation
- Trustworthy companion
- General housekeeping
- Restocking lab supplies
References
References available upon request.
Timeline
Medical Assistant
Southwest General Hospital
01.2023 - Current
Key Holeder
Dollar General Store
10.2021 - 01.2022
Assistant Manager
Rally's Restaurant
03.2020 - 09.2021
Data Entry Clerk
Cleveland Municipal Court
01.2014 - 07.2020
Home Health Aide
Priority Health
03.2011 - 04.2014
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
Associate of Applied Science - medical assistant
Bryant & Stratton College