Harley Hoard
Clarksville,TN
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Spero Health
Hopkinsville, Kentucky
02.2025 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Customer Service Representative
Buff City Soap
Clarksville, Tennessee
02.2025 - Current
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Surpassed sales goals through implementation of successful marketing strategies.
Medical Records Clerk
The Pain Management Group
Clarksville, TN
02.2023 - 12.2024
- Maintained accurate and up-to-date medical records for XX patients
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
- Assisted healthcare providers in locating specific patient information as requested
- Responded to requests from patients or authorized individuals regarding release of medical records
Waitress/Hostess
Fitz's Restaurant
Erin, TN
12.2021 - 02.2023
- I wait on customers by meeting special customer demands, taking orders, bringing food to tables, refilling glasses, and cleaning tables.
Logger
Jarman Logging
Clarksville, TN
06.2021 - 02.2023
- I run heavy equipment in the woods dragging trees.
- I help with maintenance when it is necessary.
Server/Cook
The Original Flood Zone
Erin, TN
09.2019 - 06.2021
- Customer relations
- Verbal communication; talking to customers getting their orders and giving advise on what food they should try
- Task prioritization
- Multitasking; taking orders on the phone while try to ring others up while being the only server
- Organization; keeping orders in order and making sure they go out in the order they come in
- Record keeping
Waitress/Server
Nan's Diner
Erin, TN
10.2018 - 09.2019
- Trained new workers when I was paired with someone that was new.
- Cooked when the cook needed help.
- Took orders and kept up with 6-8 tables at a time, remembering what they had or needed.
Education
High School Diploma -
Houston County High School
Erin, TN05-2019
Some College (No Degree) - Paralegal Studies
Nashville State Community College
Clarksville, TNSkills
- Server
- Travel
- Attractions and Events
- Organizational Skills
- Training
- POS
- Medical Office Experience
- Sales
- Retail
- Customer Support
- Medical Records
- Restaurant Management
- Microsoft Word
- Restaurant Experience
- Food Preparation
- Host/Hostess
- Heavy Equipment Operation
- Leadership
- Hospitality
- Busser
- Kitchen Experience
- Customer Service
- Vital signs measurement
- Medication administration
- Medical terminology
- Vital signs and examinations
- CPR
- Vital signs monitoring
- Medical terminology knowledge
- Phlebotomy techniques
Certification
Food Handler Certification
Timeline
Medical Assistant
Spero Health
02.2025 - Current
Customer Service Representative
Buff City Soap
02.2025 - Current
Medical Records Clerk
The Pain Management Group
02.2023 - 12.2024
Waitress/Hostess
Fitz's Restaurant
12.2021 - 02.2023
Logger
Jarman Logging
06.2021 - 02.2023
Server/Cook
The Original Flood Zone
09.2019 - 06.2021
Waitress/Server
Nan's Diner
10.2018 - 09.2019
High School Diploma -
Houston County High School
Some College (No Degree) - Paralegal Studies
Nashville State Community College