Alma Lias
Clinton Twp,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Effectively recording the needs of the customer and conveying confidence that their needs will be addressed in a timely manner.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Porsche Cars North America
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Write detail reports on customers concerns that need immediate attention and refer to Specialist.
Event Staff Member
Instaworks Gigs
07.2022 - 03.2023
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Serve appetizers and meals at various banquet Halls.
Assistant Office Manager
City Of Detroit
09.2014 - 06.2022
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Optimized office schedule to balance team workloads, group productivity.
- Conducted research to assist with routine tasks and special projects.
- Summarize crime reports from the citizens of Detroit. Process parking violations, report auto accidents, enter towed cars into LEIN system.
Education
High School Diploma -
Southeastern High School of Technology
DetroitNo Degree - Computer Science And Programming
Wayne County Community College District
Detroit, MISkills
- Microsoft/Excel Software
- Mas Software
- Avaya Schedule Mastery
- Report Writing
- Itek, OPS Command, Offender Watch,
- Sungard, Smart sheets,
- Conflict Resolution
- Product Organization
- Report Creation
- Customer Relations
- Billing Adjustments and Refunds
- Managing Multiple Tasks
Timeline
Customer Service Representative
Porsche Cars North America
03.2023 - Current
Event Staff Member
Instaworks Gigs
07.2022 - 03.2023
Assistant Office Manager
City Of Detroit
09.2014 - 06.2022
High School Diploma -
Southeastern High School of Technology
No Degree - Computer Science And Programming
Wayne County Community College District