Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alma Lombera

Austin,TX

Summary

Experienced processor adept in managing high-volume, complex data while ensuring accuracy and efficiency. Skilled in utilizing industry software for data entry and analysis, with a strong grasp of compliance requirements. Known for ability to thrive under pressure and consistently meet tight deadlines, contributing significantly to operational efficiency. With proven problem-solving skills and commitment to continuous learning, ready to deliver top-notch performance in fast-paced environments. Efficient Processor known for high productivity and the ability to complete tasks swiftly. Skilled in data entry, document management, and workflow optimization. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments. Committed to maintaining accuracy and confidentiality in all processing tasks.

Overview

13
13
years of professional experience

Work History

Patient Care Coordinator

United HealthCare
Austin, Texas
07.2021 - Current
  • Scheduled tests and procedures in collaboration with patients.
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Provided clear explanations of treatment preparations and test instructions.
  • Delivered tailored, high-quality patient care through close interactions.
  • Reviewed patient care processes and implemented proactive adjustments.
  • Developed strong relationships with patients and external partners to enhance team support.
  • Coordinated patient appointments and managed scheduling for medical services.
  • Monitored patient progress and updated care plans accordingly.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.

Emergency Room Registration

Baylor Scott and White Hospital
Lakeway, Texas
12.2018 - 07.2021
  • Received patient deductibles and co-pays amounts and discuss options to satisfy remainder of patient financial obligations.
  • Explained estimated costs for medical treatment and answered patients questions to promote good understanding of proposed services.
  • Offer simple, clear explanation to help clients and families understand policies and procedures.
  • Collected payments and applied to patients accounts.
  • Prevented financial delinquents by working closely with managers to resolve billing issues before unmanageable.
  • Analyzed complex Explanation of benefits for to verify correct billing of insurance carriers.

Charge Processor/Trauma Registrar

Baptist Health System
San Antonio, Texas
11.2014 - 05.2018
  • Identified discrepancies and located additional revenue opportunities.
  • Utilized audits and controls accurately manage cash.
  • Exceeded department- specific productivity standards, collections targets, quality audits scores for accuracy productive and collections standards.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Retrieve medical data for physicians and patients.
  • Collected, organized and entered patient data into medical systems.

Administrative Assistant to the Director

Christus Santa Rosa Westover Hills
San Antonio, Texas
08.2012 - 11.2014
  • Developed and updated spreadsheets, databases to track, analyze and report on performance sales data.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparations and calendar maintenance.
  • Administrative and clerical support, prioritized workload, transcribed services and data entry, management of supply levels to include crash carts proceeds all 'stat' and 'now' orders, identified shortage in staff intercom services, greeted patients logged entry, PBX/phone services, arranged patients charts for transport coordinations of bed placement and paperwork regularly tested equipment for incoming /active patients and adhered to call departmental and organizational rules and regulations.

Education

Bachelor of Science -

WGU
Salt Lake City, Utah
01-2028

Medical Insurance Specialist Certificate -

Southwestern College
Chula Vista, California
01.1997

Skills

  • Medical billing and coding
  • ICD-10 Trauma

Timeline

Patient Care Coordinator

United HealthCare
07.2021 - Current

Emergency Room Registration

Baylor Scott and White Hospital
12.2018 - 07.2021

Charge Processor/Trauma Registrar

Baptist Health System
11.2014 - 05.2018

Administrative Assistant to the Director

Christus Santa Rosa Westover Hills
08.2012 - 11.2014

Bachelor of Science -

WGU

Medical Insurance Specialist Certificate -

Southwestern College

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