Alma Betancourt

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Maintained confidentiality of all patient information according to HIPAA regulations.
• Scheduled appointments and managed patient follow-up.
• Performed throat swabs and other basic diagnostic procedures.

• Prepared the exam room prior to patient visits by sterilizing instruments and stocking supplies.
• Reviewed laboratory results with physicians prior to informing the patient of findings.
• Assisted dermatologists in examining patients and performing minor procedures, such as skin biopsies, suture removal, and surgeries.
• Instructed patients on proper skincare techniques and provided education regarding skin diseases.
• Performed wound management including dressing changes and suture removal.

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Phlebotomist technician -

• Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
• Prepared collection containers, needles and other supplies needed for specimen collection.
• Verified patient identification prior to collecting specimens.
• Labeled collected specimens accurately according to protocol.

• Responded to customer inquiries via phone, email or chat.
• Resolved customer complaints quickly and efficiently.
• Identified needs of customers.
• Updated customer accounts as needed in computer system.
• Performed outbound calls to follow up on customer inquiries.
• Processed payments, refunds and exchanges quickly and efficiently.
• Applied good listening skills to determine customer preferences and financial limits.
• Documented sales call data in company software.